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Solving problems

Music and/or other voices on my line

I hear music and/or other voices on my line. What should I do?

 

With a cordless telephone
The frequencies used by cordless telephones are public. Many devices (wireless routers, CB radios, etc.) transmit over the same frequencies. Your neighbours may be using a cordless telephone on the same frequency as you. A shared frequency may be causing the musical or voice interference on your telephone line.

 

Try changing the frequency channel on your cordless telephone. If this does not correct the problem, try using a fixed telephone.

 

With a fixed telephone
Check if the problem is occurring with all phones or jacks, or with just one phone or one jack.

 

If the problem is occurring with just one telephone jack, it is likely that it is defective.

 

If the problem is occurring with just one telephone, it is likely the telephone is defective or incompatible.
       
If the problem is occurring with all phones or jacks, connect a fixed telephone directly into the modem.

 

If the problem is not resolved, check your inside telephone wiring. If not, please contact our technical support at 1-877-380-2611. Make sure you have information ready about the interruptions, including dates and times of the interference, as well as telephone numbers of the people you were speaking to.

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Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7
  

 

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Home Support>Telephony>Solving problems>Music and/or other voices on my line