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Solving problems

Echo on the line

I hear an echo on my line, but the person I am talking to doesn’t. What should I do?

 

Check if the problem is occurring on all of your telephones.

 

If the problem is occurring only on one telephone, it is possible that the volume is too high. Lower it and see if the problem continues.

 

If the problem is occurring on all of your telephones or persists after you’ve lowered the volume, please contact our technical support at 1-877-380-2611.

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Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7
  

 

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