Dial tone problem

STEP 1

If you have a cordless phone, make sure the base is properly plugged in.

Note : Your phone will not work in a power outage if its base isn't plugged in.

STEP 2

Make sure the modem’s power cable is connected and that the socket is powered.

STEP 3

Check whether the "Power" and "Online" lights are on.

STEP 4

If the "Power" light isn't on, use a pointy object (like a pen or pencil) to lightly press the recessed RESET button on the back of your modem, holding it down for a few seconds. You'll feel a slight click.

STEP 5

Wait until the Power, DS, US et ONLINE lights turn green.

Check the tone again. If the problem still occurs, move on to the next step.

STEP 6

Make sure theTelephone 1 light is on but not blinking. If it’s flashing, it means your handset is off the hook..

STEP 7

Connect a telephone directly into your modem.

If you still don’t hear a tone, unplug the phone cable located between the modem and wall socket.

STEP 8

Connect a fixed-line telephone to the back of the modem in the TEL1/2 PORT (the same one connected to the wall socket).

STEP 9

If the dial tone disappears again, the problem comes from the phone’s internal wiring. Contact Technical Support.

STEP 10

If you still can’t hear the dial tone, test another device to see if the problem lies with your phone.

Otherwise, contact Technical Support.

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