Dial tone problem

STEP 1

If you have a cordless phone, make sure the base is properly plugged in.

Note : Your phone will not work in a power outage if its base isn't plugged in.

STEP 2

Make sure the modem’s power cable is connected and that the socket is powered.

STEP 3

Check whether the "Power" and "Online" lights are on.

STEP 4

If the "Power" light isn't on, use a pointy object (like a pen or pencil) to lightly press the recessed RESET button on the back of your modem, holding it down for a few seconds. You'll feel a slight click.

STEP 5

Wait until the Power, DS, US et ONLINE lights turn green.

Check the tone again. If the problem still occurs, move on to the next step.

STEP 6

Make sure theTelephone 1 light is on but not blinking. If it’s flashing, it means your handset is off the hook..

STEP 7

Connect a telephone directly into your modem.

If you still don’t hear a tone, unplug the phone cable located between the modem and wall socket.

STEP 8

Connect a fixed-line telephone to the back of the modem in the TEL1/2 PORT (the same one connected to the wall socket).

STEP 9

If you hear the tone again, reconnect the cable connected to the wall socket in the TEL 1/ 2 port. If the tone disappears again, the problem is due to internal phone wiring issues, contact Technical Support at: 1-877-380-2611.

STEP 10

If you still can’t hear the dial tone, test another device to see if the problem lies with your phone.

If not, contact Technical Support at: 1-877-380-2611.

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