The line cuts when I am on the telephone. What should I do?
First, identify the source of the problem. Is it the telephone? The jack? The telephone cable? The modem? Or the network?
You may also contact our technical support at 1-877-380-2611. Please note that Videotron’s responsibility ends at the telephone jack for the modem.
For more peace of mind, ask about Videotron's Telephone Wiring Maintenance Plan.
Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.