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Solving problems

Cut-line

The line cuts when I am on the telephone. What should I do?

 

First, identify the source of the problem. Is it the telephone? The jack? The telephone cable? The modem? Or the network?

 

You may also contact our technical support at 1-877-380-2611. Please note that Videotron’s responsibility ends at the telephone jack for the modem.

 

For more peace of mind, ask about Videotron's Telephone Wiring Maintenance Plan.

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Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7
  

 

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