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How to use my voice mail

The voicemail indicator is always on 

The voicemail indicator is always on. Why?

 

When you have at least one new message in your voicemail, it will be indicated in one of two ways:

  • By a series of quick beeps heard in the first seconds after picking up the handset.
  • By the flashing indicator light on certain phones.


The quick beeping sound is the most reliable indicator that you have one or more new messages. Listen to your messages, then delete or archive them. The indicator light will continue flashing as long as there is at least one new message (a message listened to, then skipped by dialing #, will remain new).


If you have no new messages in your voicemail and the quick beeping sound persists, please contact our technical support at 1-877-380-2611.


If the indicator light continues flashing, but you do not hear the quick beeping sound, follow these steps:

 

Is the indicator light flashing on all phones? If not, the telephone itself may be the source of the problem.


The beeping indicator is updated in the seconds following hang-up. We recommend checking your messages again (even if you don’t have any new messages), then press * key, hanging up and waiting 30 seconds before picking up the handset.


If the problem persists, please contact our technical support at 1-877-380-2611 with the following information:

  • The type of indicator that remains active: sound (quick beeping on the line) or visual (flashing light on the telephone). 
  • The model of the affected telephone(s). 
  • If the problem occurs on all telephones. 
  • The date and time when voicemail messages were last retrieved.

 

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Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7
  

 

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Home Support>Telephony>How to use my voice mail>The voicemail indicator is always on