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How to use my voice mail

Listen to my voice mail from a computer

The Voicemail by Email service gives you access to your voice messages via email. By activating this feature, your Videotron voicemail messages will also be forwarded to your email address as audio files (.wav).
To activate this feature, contact our Customer Service team.
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If you have signed up for this feature, you can go to the Customer Centre to enter the Videotron email address that you'd like your voice messages to be sent to.
To do this:
  • Sign in to your Customer Centre account
  • Go to the Home Phone page
  • Select the Voicemail by Email tab
  • Choose the Videotron email address that you'd like your voice messages to be sent to.
If you'd like your voice messages to be sent to an email address other than your Videotron one, simply apply a filter or have any messages with the subject line that includes the word 'voicemail' forwarded to the desired email address.
Your voice messages will remain in your voice mailbox even after they have been sent to your email address. Deleting any emails will have no effect on your voicemail messages.
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Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
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