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Mobile

Wi-fi calling

You must subscribe to this service in order to use it. To ensure you are able to use this service, ensure that:  
-    your device is compatible (only Android devices sold by Videotron are compatible)
-    you have an activated  VoLTE SIM card in your account. You can verify this information in your Customer Centre.
For more information, click on this link.
Wi-Fi calling service activation on iPhone (Iphone7 and above)
01

This step requires you to be connected to a Wi-Fi network and a cellular network.

1. Go to the Settings application on your telephone. 

02 EN2. Select Cellular.
IMG_0128

3. Select Wi-Fi Calling.

If the Wi-Fi Calling option does not appear, ensure that:

-    your iPhone is compatible
-    you have an activated SIM VoLTE card 
-    you have performed or accepted device updates
-    your OS is at least ‘Videotron 31.1’ (Settings -- > General > OS information).

image4. Slide the button to the right to activate the service.
image5. Press Enable to confirm the activation.
iphone_popup_enNote: this pop-up is displayed when you’re not connected to a WiFi network. Please connect to a WiFi network and retry. 
 
If this popup is still displayed, you may have to change your SIM card.
image6. Read and accept the Terms and conditions.
The button will activate once you have scrolled through the entire text.
image7. Click on Add an address.
09 EN8. Complete the form and press Next.
10 EN9. Click on the suggested address or add an address manually.
11 EN10. Confirm the information and press Save.
image11. Confirm the address by pressing Yes button.
13

12. Wait for the Service to activate. This may take a few moments. (The button should automatically turn green after a few minutes). 

From this screen, you can activate or deactivate the Wi-Fi Calling feature, or update your emergency address.

iphone_wifi

Note: When 'WiFi' is displayed calls will be in WiFi mode. 
Once activated, the selection between WiFi and cellular is automatic depending on the available quality and the location.
Please refer to the FAQs for more details.

Wi-Fi calling service activation on Samsung S7 and S7 Edge
image

This step requires you to be connected to a Wi-Fi network and a cellular network.

1. Go to the Settings application on your telephone.

image2. Select Connections.
image3. Select Wi-Fi Calling
If the Wi-Fi Calling option does not appear, ensure that:
-    your device was sold to you by Videotron (other devices may not be compatible, despite being unblocked)
-    you have an activated SIM VoLTE card 
-    you have performed or accepted device updates (OS and operator)
image4. Click on the selected link to subscribe to the service.
Registering an emergency address.
2.1.1 EN5. Enter your telephone number.
2.2.3 EN6. Enter the code you received via text message.
image

7. Read and accept the Terms and Conditions.

The button will activate once you have scrolled through the entire text.

image8. Click on Add Address and follow the instructions.
Screenshot_20171120-1528049. Once you have saved your address, wait for the system to initialize (this may take a few minutes). You will receive a text message instructing you to return to your settings to activate the service.
4.6-en10. Click on the button to activate or deactivate the service. 
You can update your emergency address by clicking on the link, or select your calling mode.
android_wifiNote: When 'WiFi' is displayed calls will be in WiFi mode.
 
Please refer to the FAQs for more details.
Wi-Fi calling service activation on Samsung S8, S8+ and Note 8
1-S8-EN1- Go to the Phone app.
2-S8-EN2- Tap on the three dots to access the shortcut menu.
3-S8-EN3- Choose Settings.
4-S8-EN4- Scroll down and select Wi-Fi Calling.
Registering an emergency address.
2.1.1 EN5. Enter your telephone number.
2.2.3 EN6. Enter the code you received via text message.
image

7. Read and accept the Terms and Conditions.

The button will activate once you have scrolled through the entire text.

image8. Click on Add Address and follow the instructions.
Screenshot_20171120-1528049. Once you have saved your address, wait for the system to initialize (this may take a few minutes). You will receive a text message instructing you to return to your settings to activate the service.
4.6-en10. Click on the button to activate or deactivate the service. 
You can update your emergency address by clicking on the link, or select your calling mode.
android_wifiNote: When 'WiFi' is displayed calls will be in WiFi mode.
 
Please refer to the FAQs for more details.
You can also watch the the movie below.


 

FREQUENTLY ASKED QUESTIONS

What is the Wi-Fi Calling service?
Wi-Fi Calling (where service permits and when connected to a Wi-Fi network) enables you to receive calls from abroad with your cellular number, without having to download a third-party application.
How will I know that Wi-Fi Calling is activated and that I can make Wi-Fi calls?

When the Wi-Fi Calling service is activated, you should see the following symbol at the top bar of your telephone screen:

Samsung:

6.3

Apple:

VOWIFI iPhone

What mode should I be in if I want to make Wi-Fi calls when I’m travelling in Canada, or roaming abroad?

FOR IOS PHONES:
Mode selection is automatically made as a function of your location’s best cellular transmission conditions. In Canada, “cellular first” is the default mode, and when roaming, the “Wi-Fi first” mode is activated.

  
FOR ANDROID PHONES: 

IN CANADA  
In Canada, we recommend you use “cellular first” by default. You may select “Wi-Fi first” when your network coverage isn’t optimal—for example when inside a building with a poor signal.

ABROAD

When roaming, we recommend you use “Wi-Fi first”. A call that begins on a Wi-Fi network will not automatically be transferred to a cellular network. Fees may apply in the case of certain Wi-Fi calls. Please consult the rates list for more information. 

Can I make Wi-Fi calls when I’m in airplane mode, when Wi-Fi is activated?

Yes you can make and/or receive calls and texts, only when you are connected to a Wi-Fi network. 

 
Note: your SIM card must be inserted in your device.

Conditions of Use – Videotron Wi-Fi Calling Service

9-1-1 Service

The Service includes specificities and special limitations in relation to the use of 9-1-1 emergency calls. For these reasons, you must always try to make 9-1-1 emergency calls through a mobile network, if it is available at the place where you are located.

  
a)    Limitations of the Service related to 9-1-1 emergency calls. Due to the nature of the Voice over IP (Internet protocol) technology used by the Service, 9-1-1 emergency calls made using this Service involve limitations compared to the calls made on a mobile network. These limitations are described in the following provisions. 
It is important that you read these limitations carefully and that you inform any person who uses your mobile device of the existence of these limitations concerning 9-1-1 emergency calls. 

b)    Limitations of 9-1-1 emergency services when the mobile network is unavailable. If access to the mobile network is unavailable, it is possible to make an emergency call by means of the Wi-Fi Calling Service. However, important limitations exist: your emergency call and information as to your location are not transmitted automatically to the nearest emergency centre. The 9-1-1 emergency call is routed to the telephone operator of an independent service provider. You must be ready to provide your location orally to the telephone operator, who will then route the emergency call to the appropriate emergency response centre, depending on the location you indicate. If it is impossible for you to speak, do not hang up. Your location information, which you can verify and update in your device’s settings, will be transmitted to the telephone operator, who will then route the emergency call according to the address indicated.

  • It is extremely important to ensure that the information that appears in your device’s settings remains complete and up-to-date at all times.

c)    Unavailability of 9-1-1 emergency services. Videotron services, including the 9-1-1 emergency call service, will not work during network outages, including during devices or software upgrades. Moreover, you may not use the Service to reach the 9 1 1 emergency service in the following situations:

i.    During power failures if there is no backup power supply in the equipment providing Wi-Fi access, or if such a power supply is depleted;

 
ii.    If the equipment providing Wi-Fi access that you use has been altered or damaged; and 

 
iii.    If the available capacity of the equipment providing Wi-Fi access or Internet connection is insufficient.

d)    9-1-1 emergency calls made from outside Canada. Emergency calls are not available with the Service outside Canada. A telephone operator could receive the call, but would not be able to transfer it to the appropriate emergency response centre. 

e)    Text to 9-1-1 via the Service. The Service does not allow use of the T-911 service. This service is available only through the mobile network. Moreover, to use the T-911 service, you must be registered with Videotron.

f)    Multiple devices configured for the Wi-Fi Calling Service. If multiple devices configured for the Service use the same mobile number and your 9-1-1 emergency call made through the Service is cut off, you will not be able to answer a callback from the telephone operator or the emergency centre if this call is taken first by one of the other devices.

g)    Transition from the Service to the mobile service. If you exit the Wi-Fi zone in which you began an emergency call using the Wi-Fi Calling Service, your call will be interrupted, even if there is mobile network coverage. If such is the case, you must restart your call, this time using the mobile network. 

2.    Your commitments regarding the Service (including the 9-1-1 emergency service): For the Service to work correctly, including the 9-1-1 service, you must ensure at all times that you:

  1. (1) Provide the power supply for the equipment necessary for the operation of the Service; 
  2. (2) Adequately maintain the equipment allowing Wi-Fi access, particularly by replacing the battery, as applicable, and communicating with your Internet Service Provider to obtain technical support, as needed; 
  3. (3) Ensure you have adequate Wi-Fi capacity and a sufficient Internet connection; and 
  4. (4) Notify all the persons using the Service of the details of the Service, and particularly the limitations associated with the 9-1-1 emergency service.

3.    Limitations of the Service 

a)    Security: Use of the Service depends on use of a Wi-Fi network.  It may occur that Wi-Fi networks, particularly public networks, do not offer sufficient security protection measures. When using the Service, you must ensure that your device is secure. Videotron will assume no responsibility for any intrusion or interception of your data resulting from the use of the Service. 

b)    The Service does not handle voice calls and text messages to the following services: 211, 311, 511, 711 (although, at the present time, it can handle voice calls and text messages to 411 and 611), 0+ or calls with operator assistance (including, without limitation, calls charged to a third number), special numbers (including those with prefix * or #) or abridged codes, free or pay-per-use services charged per call or text message). Some toll-free numbers may not be supported and others may work only when they are dialled from certain cities or regions. 

c)    Wi-Fi calls made on shared connections are unavailable. 

4.    Unavailability of the Service 
We cannot guarantee that the Service will never be temporarily interrupted, inaccessible, slowed down, unstable or limited. 

Here are the main contexts in which the Service’s operation could be affected, including access to the 

 
9-1-1 emergency service: 

(1) In the event of a power failure, if there is no backup power supply in the equipment providing Wi-Fi access or if such a backup power supply is depleted; 

 
(2) If the equipment providing Wi-Fi access is non-functional; 

 
(3) If the available capacity of the equipment providing Wi-Fi access or the internet connection is insufficient; 

 
(4) In the event of an outage or an interruption of our network, including, in particular, during an update of our network, our equipment or our software; 

 
(5) If you use the Service in breach of any of your obligations set out in these Conditions of Use or in the residential service contract. 

5.    Limitation of Videotron’s Liability  
Videotron is not responsible for any connection issue or any delay, deficiency or interruption of the Service you might experience in using the Service. 
Videotron does not assume any liability towards anyone for any damages, including, without limitation, indirect, special and punitive damages and losses of revenue or earnings resulting directly or indirectly from your use of the Service, including the impossibility to access the 9-1-1 service due to the limitations described in these Conditions of Use.  

6.    General
The laws of the Province of Québec govern these Conditions of Use. These Conditions of Use shall inure to the benefit of and be binding upon their respective heirs, legal representatives, personal representatives, affiliates, successors and authorized assigns. If a provision of these Conditions of Use is declared invalid or unenforceable for any reason whatsoever, the invalidity or unenforceability of said provision shall have no effect on the other provisions of these Conditions of Use, which shall remain in full force and effect to the fullest extent permitted by law.

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