Wi-fi calling

Wi-Fi calling service activation on iPhone
011. Go to the Settings application on your telephone.
image2. Select Cellular.
image3. Select Wi-Fi Calling.
image4. Slide right the button to activate the service.
image5. Press Enable to confirm the activation.
image6. Read and accept the Terms and conditions.
image7. Click on Add an address.
image8. Complete the form and press Next.
image9. Click on the suggest address or add an address manually.
image10. Valid the information and press Save.
image11. Confirm the address with pressing Yes button.
Wi-Fi calling service activation on samsung s7
image1. Go to the Settings application on your telephone.
image2. Select Connections.
image3. Select Wi-Fi Calling
image4. Click on the selected line.
Registering an emergency address.
image5. Enter your telephone number.
image6. Enter the code you received via text message.
image7. Accept the conditions of use.
image8. Follow the instructions to enter your address.
Screenshot_20171120-1528049. Confirmation page. Select Quit.
Activation/Deactivation of Wi-Fi Calling service.

imageImportant: Ensure you are connected to a Wi-Fi network.

10. Return to the Settings application on your telephone (Connections Wi-Fi Calling).

image11. Slide the button to activate the service.

image12. Select desired configuration. You may now make Wi-Fi calls when on a Wi-Fi network.

14. You may also update your emergency address.


Can I make Wi-Fi calls when I’m on airplane mode, when Wi-Fi is activated?
Yes, but your mobile SIM card must be compatible.
How will I know that Wi-Fi Calling is activated and that I can make Wi-Fi calls?

When the Wi-Fi Calling service is activated, you should see the following symbol at the top bar of your telephone screen:





What mode should I be in if I want to make Wi-Fi calls when I’m travelling in Canada, or roaming abroad?

In Canada, we recommend that you use “cellular first” by default. You may select “Wi-Fi first” when your network coverage isn’t optimal—for example when inside a building with a poor signal.

When roaming, we recommend you use “Wi-Fi first”. A call that begins on a Wi-Fi network will not automatically be transferred to a cellular network. Fees may apply in the case of certain Wi-Fi calls. Please consult the fees list for more information.


Conditions of use - 911 service

9-1-1 Service

The Service includes specificities and special limitations in relation to the use of 9-1-1 emergency calls. For these reasons, you must always try to make 9-1-1 emergency calls through a mobile network, if it is available at the place where you are situated.

Limitations of the Service concerning 9-1-1 emergency calls. Due to the nature of the Voice over IP (internet protocol) technology used by the Service, 9-1-1 emergency calls made using the Service involve limitations compared to the calls made on a mobile network. These limitations are described in the following provisions.

It is important that you read these limitations carefully and that you inform any person who uses your mobile device of the existence of these limitations concerning 9-1-1 emergency calls.

a) Limitations of 9-1-1 emergency services when the mobile network is unavailable. If access to the mobile network is unavailable, it is possible to make an emergency call by means of the Wi-Fi Calling Service. However, important limitations exist: your emergency call and the information on your location are not transmitted automatically to the nearest emergency centre. The 9-1-1 emergency call is routed to a telephone operator of an independent service provider. You must be ready to provide your location orally to the telephone operator, who will then route the emergency call to the appropriate emergency response centre, depending on the location you indicate. If it is impossible for you to speak, do not hang up. The information on your location, which you can verify and update in your device’s settings, will be transmitted to the telephone operator, who will then route the emergency call according to the address indicated.

  • It is extremely important to ensure that the information appearing in your device’s settings remains complete and up to date at all times.

b) Unavailability of 9-1-1 emergency services. The Videotron services, including the 9-1-1 emergency call service, will not work during network outages, including during upgrades of devices or software. Moreover, you may not use the Service to reach the 9 1 1 emergency service in the following situations:

  1. During power failures if there is no backup power supply in the equipment providing Wi-Fi access or if such a power supply is depleted;
  2. If the equipment providing Wi-Fi access that you use has been altered or damaged; and
  3. If the available capacity of the equipment providing W-Fi access or internet connection is insufficient.

c) 9-1-1 emergency calls made from outside Canada. Emergency calls are not available with the Service outside Canada. A telephone operator could receive the call, but would not be able to transfer it to the appropriate emergency response centre.

d) Text to 9-1-1 via the Service. The Service does not allow use of the T-911 service. This service is available only through the mobile network. Moreover, to use the T-911 service, you must be registered with Videotron.

e) Multiple devices configured for the Wi-Fi Calling Service. If multiple devices configured for the Service use the same mobile number and your 9-1-1 emergency call made through the Service is cut off, you will not be able to answer a callback from the telephone operator or the emergency centre if this call is taken first by one of the other devices.

f) Transition from the Service to the mobile service. If you exit the Wi-Fi zone in which you started an emergency call by means of the Service, your call will be interrupted, even if there is mobile network coverage. If such is the case, you must restart your call, this time using the mobile network.

g) If the device offers you the possibility to route the call to 9-1-1 on the cellular network or on the Wi-Fi network, we encourage you to use the cellular network.

2. Your commitments regarding the Service (including the 9-1-1 emergency service):


For the Service to work correctly, including the 9-1-1 service, you must ensure at all times that you:

  1. Provide the power supply for the equipment necessary for the operation of the Service;
  2. Adequately maintain the equipment allowing Wi-Fi access, particularly by replacing the battery, as applicable, and communicating with your Internet Service Provider to obtain technical support, as needed;
  3. Ensure you have adequate Wi-Fi capacity and a sufficient internet connection; and
  4. Notify all the persons using the Service of the details of the Service, and particularly the limitations associated with the 9-1-1 emergency service.

3. Limitations of the Service

  • Security: Use of the Service depends on use of a Wi-Fi network.  It may happen that such Wi-Fi networks, particularly the public networks, do not offer sufficient security protection measures. In using the Service, you must ensure that your device is secure. Videotron will assume no responsibility for any intrusion or interception of your data resulting from the use of the Services.
  • The Service does handle voice calls and text messages to the following services: 211, 311, 511, 711 (although, at the present time, it can handle voice calls and text messages to 411 and 611), 0+ or calls with operator assistance (including, without limitation, calls charged to a third number), special numbers (including those with prefix * or #) or abridged codes, free or pay-per-use services charged per call or text message). Some toll-free numbers may not be supported and others may work only when they are dialled from certain cities or regions.
  • Wi-Fi calls made on shared connections are unavailable.

4. Unavailability of the Service

We cannot guarantee that the Service will never be temporarily interrupted, inaccessible, slowed down, unstable or limited.

Here are the main situations that could affect the Service’s operation, including access to the 9-1-1 emergency service:

  1. In the event of a power failure, if there is no backup power supply in the equipment providing Wi-Fi access or if such a backup power supply is depleted;
  2. If the equipment providing Wi-Fi access is non-functional;
  3. If the available capacity of the equipment providing Wi-Fi access or the internet connection is insufficient;
  4. In the event of an outage or an interruption of our network, including, in particular, during an update of our network, our equipment or our software;
  5. If you use the Service in breach of any of your obligations set out in these Conditions of Use or in the residential service contract.

5. Limitation of Videotron’s Liability

Videotron is not responsible for any connection issue or any delay, deficiency or interruption of the Service you might experience in using the Service.

Videotron does not assume any liability towards anyone for any damages, including, without limitation, indirect, special and punitive damages and losses of revenue or earnings resulting directly or indirectly from your use of the Service, including the impossibility to access the 9-1-1 service due to the limitations described in these Conditions of Use.

6. General

These Conditions of Use are governed by the laws of the Province of Quebec. These Conditions of Use shall ensure to the benefit of and be binding upon their respective heirs, legal representatives, personal representatives, affiliates, successors and authorized assigns. If a provision of these Conditions of Use is declared invalid or unenforceable for any reason whatsoever, the invalidity or unenforceability of said provision shall have no effect on the other provisions of these Conditions of Use, which shall remain in full force and effect to the fullest extent permitted by law.

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