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Unlock your Videotron phone

Why should I unlock my Videotron mobile device?
You will need to unlock your Videotron mobile device in certain situations, such as when you are travelling.
How do I know if my Videotron device is unlocked?

If your device is on the list at the bottom of the page, it is unlocked. If in doubt, insert the SIM card that Videotron gave you into your device. If the device is locked, a message will prompt you to enter an unlock code. Make sure to correctly enter the unlock code.

 

Generally, after three failed attempts, the unlock code is no longer valid. If your mobile device is already unlocked, you will not be asked to enter an unlock code. 

 
Good to know: if you purchased your mobile device from Videotron after December 1, 2017, it is already unlocked by default.

What is an unlock code?
An unlock code is a series of characters that allows you to unlock your device and use it with a SIM card that does not come from Videotron.
How do I get an unlock code for a Videotron mobile device?
Videotron gives you access to an online tool that generates an unlock code. Please note: Videotron is only authorized to unlock Videotron devices.
Do I need to unlock my mobile device before giving it away or selling it?
No. The device’s new owner can benefit from the Bring Your Own Device program without having to unlock your old phone.
Will unlocking my mobile device erase all my data (messages, photos, music, etc.)?
No. You will still have access to all the existing data on your phone.
Does unlocking my device have any impact on my phone’s security?
No. Unlocking your mobile device will have absolutely no impact on your phone’s security features.
How much does it cost to unlock a mobile device?
Device unlocking is free as of December 1, 2017.
In sum, to unlock your mobile device you must meet the following criteria:

You must have purchased your mobile device from Videotron;

 

You must provide the correct International Mobile Equipment Identity (IMEI, or IIEM in French). You can get your IMEI by dialling *#06# from your phone’s Telephone application. The IMEI is composed of 15 digits (no spaces);

 

The device must not have been declared lost or stolen;

 

Videotron is only authorized to unlock devices they have sold. If your device is from a different service provider, you need to contact that service provider.

List of devices that are already unlocked:

Certain devices were already unlocked when they went to market. These devices include:

  • BlackBerry Classic
  • BlackBerry DTEK50
  • BlackBerry Q5
  • BlackBerry Q10
  • BlackBerry Z10
  • LG F60
  • Motorola Moto E
  • Motorola Moto E LTE
  • Motorola Moto G
  • Motorola Moto G LTE
  • Motorola Moto X Play
  • Nexus One
  • Nexus S
  • Nexus 4
  • Nexus 5
  • Nexus 5X
  • Nexus 6
  • Nexus 6P
  • Samsung Galaxy Nexus
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Need help? Contact Technical Support
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