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Understanding my mobile usage

Unable to purchase a Data Add-on

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Having difficulty purchasing a Data Add-on? You might have already reached one of the data use limits set for your account.

Click here for more information on excess data use.

How?

It’s so simple!

  • 1. Log in to the User Centre + App or visit the Videotron website and sign into the Customer Centre.
  • 2. In the section “Manage Data Add-ons”, select the Data Add-on that best suits your needs, then follow the steps on your screen.
  • 3. You can use your new Data Add-on as soon as you receive the confirmation number; the Add-on will be valid until the end of the current billing cycle.
How does it work?

The Data Add-on adapts to your plan: if, for example, you are subscribed to a Canada-US plan, the Data Add-on can be used in Canada or the United States, in combination with the data already included in your plan*. The purchase of a Data Add-on will appear on your next invoice.

Once purchased, an on-demand Data Add-on cannot be cancelled or transferred.

How do I know how much data I’ve used?

You can follow your data usage via the User Centre + App or by signing into the Customer Centre. You can purchase a new Data Add-on whenever you want.

Practical! We’ll send you a text message notifying you when:

  • You are only 100MB away from reaching your monthly data allowance; or
  • You have reached your plan’s monthly data allowance.

A link will be included in the text message. Click on the link and you will be redirected to the User Centre + App where you can purchase a new
Data Add-on.
 
If you exceeded your data allowance prior to purchasing a Data Add-on, any overage charges incurred up until that point will be added to your next invoice.

Don’t wait until you bust your monthly data allowance: follow your data usage via the User Centre + App or by signing into the Customer Centre, and purchase a Data Add-on anytime you want.

You can also use the User Centre + App for mobile and tablet:

  • on Android 4.1.x or +
  • on iOS 7.x or +

*Roaming fees apply. 

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Need help? Contact Customer Service
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1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
 
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