Resetting an iPhone
Before you exchange your iPhone at a Videotron point of sale, please deactivate the Find My iPhone function and reset the device following Apple instructions.
Resetting other types of devices
Before you exchange your device at a Videotron point of sale, go to the Videotron mobile device support
page and select your device or a similar device. Next, click on the button under “Interactive Demos” to follow specific instructions for resetting your device.
If you are unable to reset your phone, bring it to one of our stores to get help from a representative.