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Rates

Rates for use of optional services
Mobile Email, text messaging, photo, and video messaging: what are the rates that apply to optional services? This section addresses all your questions on this topic.

Videotron offers a choice of monthly packages that let you send a number of text messages, photo, and video messages, and emails at preferential rates.

If you have subscribed to one of these packages, the emails you open and send are deducted from your package. If you exceed the number of messages provided for in your package or if you have not subscribed to a package, opened and sent emails are charged individually.

 

Incoming text messages are free and unlimited.


For outgoing text messages, Videotron offers a choice of monthly add-ons enabling you to send a predetermined number of text messages, photo and video messages, and emails at preferential rates.

If you have subscribed to one of these add-ons, the text, photo and video messages, and emails you send are deducted from your package. If you exceed the number of outgoing messages provided for in your package or if you have not subscribed to a package, outgoing text messages will be charged individually.

 

When roaming outside Canada, roaming charges apply when sending text messages. Rates for roaming outside of Canada are applied on a per-use basis and are not deducted from your monthly messaging add-ons.

No, if your text message isn’t sent from your mobile phone, no charge will be incurred. To check if a message has been sent from your mobile, go into MESSAGING, then SENT MESSAGES. If it has been sent, it should be displayed. If it is not there, go into MESSAGING, then OUTBOX to confirm that your message has not yet been sent. The mobile will attempt to resend it. If you wish to cancel the email, choose the message in question, press OPTIONS, and then press DELETE.

 

Note: Names of commands and keys may vary depending on the mobile phone and provider.

In most cases, yes. If you typed in an incorrect but active phone number, Videotron will deliver your message to the incorrect recipient. If the phone number doesn’t exist, Videotron will not bill the message. However, if the message recipient is offline for more than 72 hours, you must still pay for the message.
They will be counted and billed as separate messages.

On Videotron’s extended network, incoming photo and video messages are free and unlimited.

 

For outgoing messages, Videotron offers a choice of monthly add-ons that let you send a number of text messages, photo and video messages, and emails at preferential rates.

 

If you have subscribed to one of these add-ons, the photo and video messages you send are deducted from your package. If you exceed the number of outgoing messages provided for in your package or if you haven’t subscribed to a package, outgoing photo and video messages are charged individually.

 

When roaming, data transmission charges apply when sending or receiving photo or video messages. In certain cases, if you send a message while roaming outside Canada, the message will be billed individually. This is not deducted from your monthly messaging add-on.

The company offering the service sets charges.
For more details, text INFO to the short number of your choice.
No, not necessarily.
No, not necessarily.
On the Videotron network, only listening to messages is charged.
On its partner network, both leaving and listening to messages received in your email inbox are charged. Long-distance charges on the extended network and roaming fees apply.
Yes, there is a fixed monthly charge when you subscribe to the Voice Messages by Email service. However, there are no additional charges for use.

Call Forwarding is an optional service available for $5/month to all Videotron Mobile customers. It is not part of the basic features that are included with our plans.

 

Note: Airtime charges apply when you take the transferred call or when it is forwarded to voice mail.

 

Long-distance and roaming charges may also apply.

 

Note: Call forwarding may be automatic, but not necessarily. In the case of automatic call forwarding, the forwarded call is free (not included on the invoice) except when the forwarding number is a long-distance number. If so, long-distance charges apply.

When you use the Internet on your mobile service, only data transmission charges apply (data transferred and received). There are no airtime charges. Your Internet browsing time is therefore not deducted from the minutes included in your plan.

 

If you have subscribed to a fix-rate Internet on your mobile add-on, data transmission charges are deducted from the add-on as soon as you connect to the Internet from your mobile phone. This applies even if you are browsing on the Videotron Portal or Store. If you go over the data transfer limit that is included in your add-on, you will be charged for every additional MB of data you transfer (1 MB = 1024 KB).

 

If you have subscribed to a flexible-rate Internet on your mobile add-on, data transmission charges are counted as soon as you connect to the Internet from your mobile phone. This applies even if you are browsing on the Videotron Portal or Store. If you go over the last tier, you will be charged for every additional MB of data you transfer (1 MB = 1024 KB).

 

 

If you have not subscribed to an Internet on your mobile add-on, the service is billed to you on a per-use basis.

 

When roaming, charges apply to the Internet on your mobile service. There is no deduction from your Internet-on-your-mobile add-on, provided you have subscribed to this type of option.

No, your Internet on your mobile session is interrupted for the duration of the call; there is therefore no data transfer, nor corresponding charge.

If you have subscribed to a fix-rate monthly add-on, you will receive a text message indicating that you are nearing the allowed usage limit. You’ll then get a second message confirming that you have exceeded this limit.

 

You can also view your usage history at the Customer Centre.

 

Note: The restriction or prohibition on the use of your device can come after the overrun of the limit allowed by your add-on if you go over it during an Internet session on your mobile.
The first notice will be sent to you only if you have subscribed to an add-on superior to 100 MB.

If you’re 1 KB over the data transfer limit included in tier 1 of the flexible-rate Internet on your mobile add-on, you’ll automatically go to the next-highest tier until the end of the current month. You’ll receive a text message before you move up a tier.

You can also view your usage history at the Customer Centre.

Note: The restriction or prohibition on the use of your device can come after the overrun of the limit allowed by your add-on if you go over it during an Internet session on your mobile.
The first notice will be sent to you only if you have subscribed to an add-on superior to 100 MB.

When you use the Internet on your tablet service, only data transmission charges apply (data transferred and received).

If you have subscribed to a fix-rate Internet on your tablet add-on, data transmission charges are deducted from the add-on as soon as you connect to the Internet from your electronic tablet. If you go over the data transfer limit that is included in your add-on, you will be charged for every additional MB of data you transfer (1 MB = 1024 KB).

If you have subscribed to a flexible-rate Internet on your tablet add-on, data transmission charges are counted as soon as you connect to the Internet from your electronic tablet. If you go over the last tier, you will be charged for every additional MB of data you transfer (1 MB = 1024 KB).

When roaming, charges apply to the Internet on your tablet service. There is no deduction from your Internet on your tablet add-on.

If you have subscribed to a fix-rate monthly add-on, you will receive a text message indicating that you are nearing the allowed usage limit. You’ll then get a second message confirming that you have exceeded this limit.

You can also view your usage history at the Customer Centre.

Note: The restriction or prohibition on the use of your tablet can come after the overrun of the limit allowed by your add-on if you go over it during an Internet session on your tablet.

If you’re 1 KB over the data transfer limit included in tier 1 of the flexible-rate Internet on your tablet add-on, you’ll automatically go to the next-highest tier until the end of the current month. You’ll receive a text message before you move up a tier.

You can also view your usage history at the Customer Centre.

Note: The restriction or prohibition on the use of your tablet can come after the overrun of the limit allowed by your add-on if you go over it during an Internet session on your tablet.
The first notice will be sent to you only if you have subscribed to an add-on superior to 100 MB.

Useful numbers

* Long-distance and roaming charges may apply. Available in most of Canada and the United States. Not available internationally.

 

** For 911, a municipal tax applies.  

ASSISTANCE 
611
Customer Service
Technical Support
Free
411*
Directory assistance
 
Fixed rate per call and airtime
When you receive a text message with the information requested, it’s free. When you ask to establish a connection with the contact sought, this part of the call is charged as an outgoing call. Roaming and long-distance charges may apply (see rates for roaming and long-distance calls above).
#TAXI (#8204)*
Taxi service
Fixed rate per call and airtime 
711
Service for the hearing impaired
(Regular subscribers must dial 1 800 855-0511)
Airtime
INFORMATION 

211*
Social services
(Available in certain localities in Canada)
 

Airtime
311*
Municipal services
(Available in certain localities in Canada)
 
Airtime
511*
Road condition information
(Available in certain localities in Canada)
  
Airtime

811*

Non-urgent health services
(Available in certain localities in Canada)
 

Airtime
EMERGENCIES 
911 **
Emergency services
Free
*4141 *
Sûreté du Québec
Airtime
*16 *
Coast Guard
Airtime
*666 *
Dangerous substance leaks
Airtime
Call display, conference call and waiting call
There is no pay-per-use charges for call display. If you select this service, you pay only the fixed monthly subscription charge.

Conference calls are offered free of charge to all Videotron mobile phone subscribers.


Please note, however, that airtime charges apply to all calls participating in the conference call. Long-distance and roaming charges may also apply.

 

Is there a charge for call waiting?
Call waiting is a basic service offered free of charge to all Videotron mobile phone subscribers.

Please note, however, that airtime charges apply when you take a call and when you put the call on hold. Long-distance and roaming charges may also apply.

 

Portal and Mobile Store:

Navigation on the Videotron Portal from your mobile phone is charged per use or deducted from your Internet-on-your-mobile add-on, if you have subscribed.
Access to the Videotron Store is billed according to the terms of service of your Internet access.

Ringtones, games, and wallpapers are offered at a fixed rate, to which fixed download fees are added. The latter may vary depending on the type of content downloaded.


Downloading of enhanced illico mobile applications and Mobile Email is free.

When roaming, data-transmission charges may apply for navigation and downloads.

No, there is no charge when a download is unsuccessful.
illico mobile - Channels

a) Rates


You must be subscribed to illico tv to have access to illico mobile/channels.

You’ll have access to the channels to which you’ve subscribed to illico tv that are available on illico mobile. In addition, you can add to your subscription channels that are available for the mobile phone. They are offered as a flat monthly fee. You must then subscribe to an add-on of viewing hours so that you can watch your favourite television shows available on your mobile phone.

 

The fee is determined based on the viewing duration in minutes (rounded off to the higher minute). If you exceed the planned viewing time, you have access to an additional 60 minutes of viewing and will be charged accordingly.


This subscription plan also entitles you to access videos on demand at no cost. The viewing time for these free videos is deducted against your viewing add-on.

 

b) Alerts

To allow you to monitor your viewing time, you will be sent two text messages, the first stating that you will soon be reaching the allotted viewing time in your add-on, and the second that you have used up the allotted time and are now being billed on a per-use basis.


Note: These alerts may have been sent to you after you have used up the allotted
time in your add-on if you are near the limit or have exceeded it while you
were watching a film or video.

No, it will only be deducted when you resume viewing.

You will receive two text messages advising you that you are nearing the time limit or exceeded the total use provided for in your subscription.

 

You can also view your usage history by visiting Videotron Customer Centre.

Note: The restriction or prohibition notices on the use of the device can be sent to you following the overrun of the limit allowed by the add-on if you go over it during the viewing of one of our programs.

illico on demand

All Videotron mobile phone subscribers, whether subscribed to the illico mobile/channels service or not, have access to illico On Demand. Films and videos part of the illico On Demand service are charged on a per-use basis and are available for a predetermined period when dealing with paid content.

No, it will only be deducted when you resume viewing.
No, you can watch the video or movie as many times as you like over the rental period. You will only be billed once.
Remote recorder

The remote recorder is a free service offered to all Videotron mobile-telephony subscribers.

 

Videotron Portal and Store

Yes, because you are using the Internet-on-your-mobile function. Browsing the Videotron Portal or Store from your mobile phone will be deducted from the Internet-on-your-mobile add-on to which you have subscribed. If you have not subscribed to an add-on, you will be charged on a per-use basis.

 

 
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Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
 
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