Notification of use for services
To obtain better rates on the services you use, inquire about our monthly plans.
You will receive a text message advising you that you are nearing the usage limit or exceeded total use if you have a package for one of the following services:
- Fix-rate Internet on your mobile - Fix-rate Internet on your tablet
- illico mobile
You will receive a text message advising you that you are moving to the next-highest tier until the end of the current month if you have a package for one of the following services:
- Flexible-rate Internet on your mobile
- Flexible-rate Internet on your tablet
For Internet on your device, you’ll receive the first restriction or prohibition notice on use of your device only if you have subscribed to a data add-on superior to 100 MB.
You will also receive a message when you first use one of the following billed services:
- Internet on your mobile
- Internet on your tablet
- Messaging on your tablet
- Messaging on your mobile
Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967