• Activating your SIM Card
• Devices
  • We recycle
  • Operating system updates
  • Completing your mobile service activation
  • Repairs, guarantees and warranties
  • SIM Cards
  • Bluetooth accessories
  • Limitations to our support
  • Alcatel A50
  • Alcatel GO FLIP
  • Alcatel Idol 4
  • Alcatel onetouch A392T
  • Alcatel ONE TOUCH 768T
  • Alcatel ONE TOUCH M'Pop
  • Alcatel onetouch Idol 3
  • Alcatel onetouch Pixi 3 (4.5)
  • Alcatel onetouch Pop D3
  • Alcatel Pixi™ 4
  • BlackBerry Bold 9700
  • BlackBerry Bold™ 9900
  • BlackBerry Classic
  • BlackBerry Curve 3G
  • BlackBerry Curve™ 9360
  • BlackBerry DTEK50
  • BlackBerry Pearl 9100
  • BlackBerry PlayBook™
  • Blackberry Torch™ 9810
  • BlackBerry Torch™ 9860
  • BlackBerry® Q5
  • BlackBerry® Q10
  • BlackBerry Z10
  • Google Nexus One
  • CAT S31
  • Garmin A50
  • Google Pixel 2
  • Google Pixel 2 XL
  • Google Pixel 3
  • Google Pixel 3a
  • Google Pixel 3 XL
  • Google Pixel 3a XL
  • Google Pixel 4
  • Google Pixel 4 XL
  • HTC Desire
  • HTC Desire 626s
  • HTC Amaze 4G
  • HTC Desire 530
  • HTC Flyer™ 4G
  • HTC One M9
  • HTC One™ S
  • HTC Panache
  • HTC Radar™ 4G
  • Huawei GR 5W
  • Windows® Phone 8S by HTC
  • Huawei Ascend G7
  • Huawei Mate 20 Pro
  • Huawei nova plus
  • Huawei P10 Lite
  • Huawei P10
  • Huawei P30
  • Huawei P20 Pro
  • Huawei P30 Lite
  • Huawei P30 Pro
  • HTC Desire 510
  • Huawei U3200
  • Huawei U7519
  • iPhone 5c
  • iPhone 5s
  • iPhone 6
  • iPhone 6s
  • iPhone 6 Plus
  • iPhone 6s Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone SE
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • LG dLite
  • LG F4n
  • LG F4NR
  • LG F60
  • LG G2
  • LG G3
  • LG G4
  • LG G4 Vigor
  • LG G5
  • LG G6
  • LG G6+
  • LG G7 One
  • LG G8
  • LG G8X ThinQ
  • LG G Pad IV
  • LG G Stylo
  • LG K4
  • LG K4 (2017)
  • LG K30
  • LG Nexus 4
  • Nexus 5
  • Nexus 6
  • Nexus 5X
  • Nexus 6P
  • LG Optimus 2X
  • LG Optimus 4X HD
  • LG Q6
  • LG Q60
  • LG Stylo 2 Plus
  • LG Stylo 3 Plus
  • LG Q Stylo Plus
  • LG V20
  • LG Wink
  • LG X Power
  • LG X power 2
  • LG X power 3
  • Moto E™
  • Moto E LTE
  • Motorola Moto E5 play
  • Motorola Moto e6
  • Moto G
  • Moto G™ LTE
  • Motorola Moto G5
  • Moto X Play
  • Motorola Moto G6
  • Motorola Moto G6 Play
  • Motorola Moto G7
  • Motorola Moto G7 Play
  • Motorola Moto Z2 Play
  • Motorola Moto Z3 Play
  • Motorola Moto Z4
  • Motorola Razr V
  • Motorola SPICE
  • Motorola XT720
  • Nokia 500
  • Nokia 5230
  • Nokia C5-04
  • Nokia C7-00
  • Nokia E73
  • Nokia Lumia 710
  • ONE TOUCH 908S
  • Samsung C414V
  • Samsung T159
  • Samsung Galaxy A5
  • Samsung Galaxy A5 (2017)
  • Samsung Galaxy A8
  • Samsung Galaxy A10e
  • Samsung Galaxy A20
  • Samsung Galaxy A50
  • Samsung Galaxy A70
  • Samsung Galaxy ACE II e™
  • Samsung Galaxy Alpha™
  • Samsung Galaxy Core™
  • Samsung Galaxy Grand Prime
  • Samsung Galaxy J3
  • Samsung Galaxy J3 2018
  • Samsung Galaxy J3 Prime
  • Samsung Galaxy Mini™
  • Samsung Galaxy Nexus™
  • Samsung Galaxy Note II
  • Samsung Galaxy Note 3
  • Samsung Galaxy Note 4
  • Samsung Galaxy Note 5
  • Samsung Galaxy Note 7
  • Samsung Galaxy Note 8
  • Samsung Galaxy Note 9
  • Samsung Galaxy Note10+
  • Samsung Galaxy Q™
  • Samsung Galaxy S III™
  • Samsung Galaxy S4™
  • Samsung Galaxy S5 neo
  • Samsung Galaxy S5
  • Samsung Galaxy S6
  • Samsung Galaxy S6 edge
  • Samsung Galaxy S6 edge plus
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8+
  • Samsung Galaxy S9
  • Samsung Galaxy S9+
  • Samsung Galaxy S10
  • Samsung Galaxy S10e
  • Samsung Galaxy S10+
  • Samsung Galaxy Tab™ 10.1 4G
  • Samsung Galaxy Tab A 8
  • Samsung Galaxy Tab A 10.5
  • Samsung Galaxy Tab S 10.5
  • Samsung Galaxy Tab S2 LTE
  • Samsung Galaxy XCover 4
  • Samsung Gravity™ Touch
  • Samsung Gravity 2
  • Samsung Nexus S
  • Sony Xperia™ L
  • Sony Xperia™ M2 Aqua
  • Sony Xperia™ M4 Aqua
  • Sony Xperia™ T
  • Sony Xperia X
  • Sony Xperia XA1
  • Sony Xperia XA1 Ultra
  • Sony Xperia XA2
  • Sony Xperia XA2 Ultra
  • Sony Xperia XZ2 Compact
  • Sony Xperia™ ZL
• Updating my mobile device
• My invoice
  • Understanding my invoice
  • Paying my invoice
  • Viewing my invoice
• Optional services
  • Call display and services
  • BlackBerry email version 7 and lower
  • Entertainment
  • illico mobile
  • Voicemail service
  • PIN Reset
  • PIN skip
  • Visual Voicemail for iPhone
  • Texts Messages and multimedia
• International roaming
  • Before you leave
  • Service
  • Rates
  • Contact Videotron from abroad
  • Information by destination
  • Network problem
  • Coverage of partner network
  • Daily Traveller Pass
• Canadian partner networks
  • Knowing if I’m on a partner network
  • Accidental roaming
  • Accessing a partner network
  • Find out if your device is compatible
  • Understanding the impact on different services
  • Understanding the charges
• Understanding my mobile usage
  • What is Internet on your mobile?
  • Understand my usage of mobile data
  • Unable to purchase a Data Add-on
  • Understand the usage limits
  • Your data usage monitoring tools
  • What is mobile data overage?
  • Videotron’s Mobile Usage app
  • Mobile data usage limits
  • First invoice – Pro-rated
  • How to disable your Internet connection
  • FAQ
  • Actions that can influence my data usage
• Transferring my phone number and data to Videotron
  • Completing your mobile service activation
  • Transferring my data to my new mobile phone
  • Transferring my current phone number to my new mobile phone
• Managing my account
  • Consulting your record of use on the Web
  • Configuring your Voice Messages by Email service
  • Resetting your voicemail PIN
  • Consulting my invoice
  • Sending a text message from the Web
  • What is the Customer Centre?
• Long-distance calls
• Videotron’s LTE Network
• Videotron's 4G Network
• Rates
  • Airtime
  • Long-distance charges
  • Notification of use
  • Optional services
• 911
• Internet on your tablet
  • Internet on your tablet - Frequently asked questions
• Internet on your mobile
  • Understanding what influences mobile data usage
• Mobile service guarantee
• Mobile service configuration
• VoLTE feature
• Understand the Alert Ready service
  • Devices compatible with the Alert Ready service
• Zen Plan
• Wi-fi calling
• Mobile Device Protection Program
• Club illico mobile
• Broken device
• How can I get rid of my old Videotron products?
• The end of mobile payment
• Unlock your Videotron phone
• Lost or stolen phone
• Resetting your device
• Ethics and conduct
• Mobile internet management policy