How to protect your cell number from fraudulent ports

The phone number transfer process: an additional security measure to protect your mobile number.

What does porting your number mean?

Porting enables you to change your mobile service provider while keeping your current phone number.

Some fraudsters take advantage of the porting process to steal your phone number and get a hold of some of your personal information. 

Porting procedure from another service provider to Videotron 

When porting your phone number from a given service provider to Videotron, an additional security check is required to confirm the transfer.

Here’s the security procedure:

  1. You subscribe to a Videotron mobile plan and say that you want to keep your current phone number.
  2. Videotron requests the number transfer from your old provider.
  3. Your old provider then sends you a number transfer confirmation request by text.
  4. You have 90 minutes after receiving the request to confirm that you’ve made the transfer request.
  5. Once the port request is confirmed, the line will be ready for activation on the transferred number.

Good to know

Before you start the process, check that your contact information (phone number and email) at your old provider is up to date to make sure you receive the transfer confirmation request.


Why should you comply with this mandatory procedure? 

Some mobile service providers choose this additional security check to help avoid fraudulent number transfers. 

For more information, can contact one of our representatives or check out the discussion threads on the​​​​​ Videotron Community.

Can’t receive text messages or you have another problem? 

If you’re unable to receive messages on your device—for example, if it’s been damaged or stolen—call your former provider or visit a store for assistance on approving your number’s transfer.

Didn’t get the transfer confirmation request for your number?

Ensure your contact information is up to date with your former provider by contacting them of logging in to your online account.

Contact our Customer Service department to send a new phone number transfer request.

Has your transfer confirmation request expired?

You have to act quickly and confirm the transfer within 90 minutes after receiving the request. Once this deadline expires, you can request a phone number transfer again by contacting :

What to do in case of error?

If you accepted a porting request in error, contact our Customer Service as soon as possible to stop the transfer process. 

If it’s a phone number error, the request will be restarted with the correct number. 

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