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Optional services

PIN Reset

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You can try entering your PIN up to 5 times.
After 3 tries, your mailbox will automatically be disconnected, but your PIN won’t be blocked. If you call your voicemail again, you’ll be able to try 2 more times. Afterwards, your access will be blocked.
ÉTAPE 1
imageIf your access has been blocked, follow those steps :

Access the Customer Centre.

Click on RESETTING YOUR PIN.
ÉTAPE 2
imageClick on RESET YOUR VOICEMAIL PIN.
A temporary PIN will appear on the screen.
ÉTAPE 3
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  • Call your voicemail from your mobile phone.
  • Enter the temporary PIN.
ÉTAPE 4
mobile_21_6aEnter 4, then 2, then 1.
ÉTAPE 5
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  • Enter your new PIN, followed by #.
  • Enter your PIN again, followed by #.
You have now changed your PIN.

Did you know that you can access your voicemail without a personal identification number (PIN)?

 
You can activate the PIN skip option by , in order to listen to your messages without having to enter your PIN.going to your voicemail menu

 
Note: It is still recommended to use a PIN for security and confidentiality purposes.

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Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967