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General questions

 Contact Videotron’s Technical Support

 Yes. You can assign a different ringtone to each of the contacts saved in your mobile phone. The procedure for doing this, however, varies according to the model of your mobile. For more information, refer to your mobile phone’s user guide

This differs from one mobile to another. For more information, refer to your mobile phone’s user guide

This differs from one mobile to another. For more information, refer to your mobile phone’s user guide

This differs from one mobile to another. For more information, refer to your mobile phone’s user guide

The amount of memory available varies according to device. It can sometimes be increased with a memory card. Refer to your mobile phone’s user guide to find out whether it is possible to increase your phone’s memory.

 

If your mobile phone’s memory is full and you try to download another product, you’ll be asked to delete an item that you have already downloaded.


Note: that item will be permanently deleted. 

No, downloads cannot be transferred from one device to another.


Downloaded products are exclusively reserved for use on your Videotron mobile phone. You may not send, distribute, copy, or modify products that have been downloaded to your mobile phone. 

No. Once you’ve downloaded a game on your device, you can play it as much as you want, since there are no data-transmission or additional charges involved. 

How you do this differs from one mobile to another. For more information, refer to your mobile phone’s user guide.

How you do this differs from one mobile to another. For more information, refer to your phone’s user guide.

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Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
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Home Support>Mobile>Optional services>Divertissement>FAQ – Games, ringtones and apps