Please remember that in order to use your mobile phone abroad, you must complete a few steps before you go.
Please note that 611 is free and functional when you are abroad.
For general questions relating to the use of your services when abroad, please contact Customer Service.
611 OR 001 514-281-1711
Monday to Friday: 7:30 a.m. to 10:00 p.m.
Saturday: 8 a.m. to 6 p.m.
Sunday: 9 a.m. to 5:30 p.m.
For technical questions relating to the compatibility of your device, the performance of your services, or error messages when abroad, please contact Technical Support.
Technical Support (24 hours a day, 7 days a week): 611
Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967