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International roaming  

How do I contact Videotron when I’m abroad?

Please remember that in order to use your mobile phone abroad, you must complete a few steps before you go.

Please note that 611 is free and functional when you are abroad.

For general questions concerning the use of your services when abroad, please contact Customer Service.

Opening hours of Customer Service

Monday to Friday: 7:30 a.m. to 10:00 p.m.
Saturday: 8 a.m. to 6 p.m.
Sunday: 9 a.m. to 5:30 p.m.

For technical questions relating to the compatibility of your device, the performance of your services, or error messages when abroad, please contact Technical Support.

If you have any questions concerning the compatibility of your device, the performance of your services, or error messages you are receiving, please contact Technical Support.

Opening hours of technical support : 24 hours a day, 7 days a week

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Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
 

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