Support
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Devices

We recycle

imageGIVE YOUR PHONE THE SECOND CHANCE IT DESERVES—RECYCLE IT!
Recycle out-dated electronic devices like your cellphone, charger and wires. Simply drop them off at any Videotron store or SuperClub location—it’s easy and benefits everyone.
HOW TO RECYCLE YOUR SMALL ELECTRONIC DEVICES ?
BREATHE NEW LIFE INTO YOUR SMALL ELECTRONIC DEVICES WITH VIDEOTRON’S OWN RECYCLE PROGRAM.
DROP-OFF POINTS:
ACCEPTED PRODUCTS:
  • Mobiles and landline phones
  • Tablets, e-readers and video game consoles
  • Digital receptors, terminals, routers and modems
  • Accessories (Internet keys, cables, connecters, chargers, earphones, remote controls)
INSTRUCTIONS :
  • It is your responsibility to reset and erase all personal information from your electronic device before recycling it. If you are unable to reset your device, bring it to one of our stores and ask a representative for help.
  • Resetting an iPhone
    Before bringing your iPhone device to one of our We Recycle drop-off points, please make sure to deactivate the Find My iPhone feature and reset your device, using Apple’s designated procedure.
  • Resetting all other devices
    Before bringing your device to one of our We Recycle drop-off points, please make sure to reset it by following the procedure listed in the Mobile, Devices section of Videotron’s Support website. All you have to do is select your device (or a device similar to yours) from the list and click on the button under Interactive Demos for instructions on how to conduct a factory reset.
  • Devices and their accessories must be placed in the same bag when being dropped off at one of our recycling points.
PROGRAM CONDITIONS:
  • Loaned devices are not included in the program.
  • To return devices on loan or under guarantee, go to your nearest store or call 1-877-512-0911.
  • Once you have dropped off your devices to be recycled they can no longer be returned to you.
PROGRAM STATS:
 Year  Recuperated devices Reused devices  Recycled devices 
 2013  675,088  593,365  81,760
 2014  827,192  675,759  115,562
 2015  894,845  591,325  147,692
 2016 2,074,521   1,277,359    408,704
 Total 4,471,647 3,137,809  753,717

Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967

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