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Devices

SIM Cards

The information found on this page is of a general nature and therefore might not apply to your device. If this is the case, please refer to your phone’s user guide.

There are three different SIM card formats that work with Videotron phones:
Nano SIM, Micro SIM and SIM.
 
The SIM and Micro SIM cards now come together. All you have to do is choose the format that works with your phone and detach it from the card it comes on.
Make sure you choose the SIM card that works with your phone’s make and model.

Model
SIM Card

If you aren’t sure which format of SIM card is right for your device, contact Technical Support before you break off the cards.

  1. Make sure this format of SIM card is compatible with your device.
  2. If the Micro-SIM card is the right size, break off the Micro-SIM card only.

Micro SIM


 


    1. Make sure the format of your SIM card is compatible with your device. 

    2. If your device requires a Nano SIM card, detach it and insert it into your
        device.


        image


 


How do I install my SIM card?

 
   1. Find out which of the two SIM card formats is compatible with your device.
   2. Detach the appropriate SIM card.
Visit our Mobile Devices Support page and select your device. When the page for your device appears, you’ll find interactive demos, one of which will show you how to install the SIM card.
 
Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7
 

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