A free operating system upgrade is available to any Videotron subscriber
who has a Nexus S mobile phone.
Our mobile network will automatically send the update to your device.
You do not need to plug in your phone.
You will receive a notification on your device’s screen (see illustration
We strongly recommend that you start the update after connecting your device to
a Wi-Fi network. This is the fastest and most reliable way to receive and install
Please note that you can also update your device for free by connecting to the Videotron
network. All the contacts, and downloaded photos, music, videos and applications on
your phone will be saved after the update.
Note that some customers will receive the update before others, as the software is
being distributed progressively. If you haven’t yet received a notification, just wait,
it will be coming over the next few weeks.
Please follow the instructions below:
The download will start.
When the download is complete, select “Restart and Install.”
Your phone will restart. When the download is complete, confirm the update by
selecting the clock and then selecting the “Settings” tab. Then go to “About the Phone.”
You will see that Android version 4.0.4 (Ice Cream Sandwich) is now installed.
Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.