Updated on: 12/10/2016
Samsung has halted worldwide sales of the Galaxy Note 7, effective October 10, 2016. Our customers’ safety is our top priority and we are working with Samsung to offer affected customers a satisfactory solution as soon as possible. Until then, any Samsung Galaxy Note 7, including replacement devices, should be turned off immediately and not used.
Beginning Thursday October 13th, at their point of purchase, Samsung Note7 owners can bring their device in for an exchange to any smartphone, for example a Galaxy S7 or Galaxy S7 edge device. Alternatively, consumers are entitled to a full device hardware and Note7 specific accessories refund.
Please note that the Canada Consumer Product Safety Actprohibits recalled products from being redistributed, sold or given away in Canada. Please also be advised of Transport Canada’s notice to prohibit Samsung Note7 devices in carry-on and checked baggage on flights. This means you cannot board a plane with a Note7 device.
This page will be updated with the latest developments about the suspension of Galaxy Note 7 sales as they become available.