To benefit from the best coverage at all times, it’s best to enable the feature that lets your phone automatically select a network.
To use data on our Canadian partner networks, activate data roaming in your phone's network settings.
Number of factors may cause a defective signal:
- Network topography
- The type of construction where you are
- The place you are attempting to access the network from is on a border between two networks
- There is no automatic transfer protocol between the Videotron network and its partner network