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Mobile

Broken device

Your device is broken and the manufacturer’s warranty doesn’t cover the damage?

No worries, a few options are available :

  1. If you have the Mobile device protection program, simply create a claim at videotron.brightstarprotect.com!
     
  2. If you’ve subscribed to AppleCare+contact Apple to obtain service and support. 
     
  3. To initiate a damage or a device malfunction diagnostic, contact our technical support team or schedule a session with one of our PROs in store.

    1 877 380-2611
    611 on your Videotron mobile phone
    Available 24/7
     
  4. To repair your device, walk in to one of our Certified repair center and get a free estimate and 15% off the repairs.

Offered repair services :
Repair and replacement of pieces and LCD screens
Battery diagnostics
Data transfer and recovery
Removal of oxidation caused by liquid damage

Mobile Klinik locations:

  • Les Promenades Gatineau, 1100 Maloney West #335, Gatineau, Quebec, J8T 6G3 
  • St-Laurent Centre, 1200 St-Laurent, #641, Ottawa, Ontario, K1K 3B8 
  • Bayshore Centre, 100 Bayshore, Ottawa, Ontario, K2B 8C1 
  • Fairview Pointe-Claire, 6081 Transcanada Highway #J007, Pointe-Claire, Quebec, H9R 5J2 
  • Carrefour Laval, 3035 Le Carrefour #G005, Laval, Quebec, H7T 1C8 
  • Galerie d'Anjou, 7999 Galeries d’Anjou, Montréal, Quebec, H1M 1E9 
  • Promenades St-Bruno, 333A des Promenades, St-Bruno-de-Montarville, J3V 5J5
  • Place Laurier, 2700 Laurier Boulevard, #0270, Québec, QC G1V 2L8 

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