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Invoice and account

How to view your online bill

Get online bills–an eco-friendly way to manage your finances.

Have you opted for online billing? To stop receiving your bill in the mail, you must first request online billing.

Log in to your Customer Centre. 

You can view your free online bill in your Customer Centre.

  1. Log in. 
  2. Click “View/Download Bill” to see your balance.
  3. Click “View Bill” next to the PDF icon. This will let you to view your last bill, save it to your computer and print it if necessary.

To view all your bills from the last 36 months, click on “Bill History.”

View the Videotron online bill

View your online bill on your mobile device

You can access the Customer Centre from a computer. You can also access it from a mobile device. Download the User Centre + app on Google Play or the App Store.

How do I get my online bill?

You must first request online billing in the Customer Centre. Once you’ve signed up for online billing, you will no longer receive your Videotron bill by mail.

Let’s get started:

  1. Log in to your Customer Centre or create a Customer Centre account.
  2. Once logged in, click on “Manage Your Bills.”
  3. Enter your email address and click on “Sign up.”

Manage Videotron’s online bills from the Customer Centre

Request online billing

Good job! You’ll start receiving your online bill when the next bill is issued, after the current billing period.

About online billing...

Once you have signed up for online billing, you will receive an email every month. This message will ask you to pay your monthly payment in the Customer Centre. 
As a courtesy, we will send you a reminder 5 days prior to your payment due date so that you don’t forget to pay your balance and incur late payment fees.

How can I view my billing history?

Bills are saved for 36 months from the date you signed up for online billing. To view them, log in to your Customer Centre.

Once you’ve logged in, click “View/Download Your Bill.” Then click on “Bill History.”

View Videotron bill history

Want to revert back to paper billing?

We encourage you to save trees and reduce your paperwork by taking advantage of online billing. Also note that, unlike paper billing, online billing is free.

However, you can request to receive your bill by mail if you prefer that method. Please contact Customer Service. A moderate service fee applies.

You didn’t receive your online bill? Here’s how to fix the problem.

Need help understanding your bill? Learn more about the contents of your invoice.

How do I pay my online bill? Here are the different payment methods available.

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Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
 

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