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Understanding my invoice

Understanding my invoice

Account number

imageYou need your account number to log in to our Customer Centre and take advantage of our .


You can also use your account number to identify yourself when speaking to Customer Service or Technical Support.

Invoice period
imageRefers to the period for which you are being billed.
Invoice details
imageThis section may include, among other things, installation fees and Associated credit(s) as well as acquisition cost(s), equipment cost(s) and associated rebate(s).
imageThis section may include, among other things, installation fees and applicable credits, as well as equipment fees and applicable credits.
imageOnce you make any changes to your service, the former service will be credited for the unused period and the new service will be billed for the number of days left before the end of your billing cycle. You will therefore see an adjustment in proportion to the overall cost for your service.
Pay-per-use services

imageIncludes costs relating to pay-per-use viewing for each service (costs incurred during the billing cycle).


Example: Video On Demand, on-demand TV or content that is not included in your package.

Interactive demo 

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Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
 

 

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