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What is Internet usage?

Two types of data are displayed on your Internet usage page:

  • usage deriving from your modem;
  • the monthly capacity included in your package with the services you have subscribed to.

 

Data on your Internet usage are updated four times a day. Times vary from one user to another.

 

The monthly capacity allowed in your package is updated five times a week, Monday to Friday. Addition or withdrawal of data transfer packages on Saturday morning will appear on Tuesday morning. If the user account is new or has just been reactivated, a 48-hour period is required before the data appears.

 

Note:

  • The monthly usage period usually ends between 10 pm and 11:59:59 pm the day before billing, depending on the time when usage is counted.


In other words, the last update before midnight concludes the day’s usage. The balance is carried over to the following day.

 

 

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Home Support>Internet>Understand and manage your usage>What is Internet usage? >Updates to information on your Internet usage