Two types of data are displayed on your Internet usage page:
Data on your Internet usage are updated four times a day. Times vary from one user to another.
The monthly capacity allowed in your package is updated five times a week, Monday to Friday. Addition or withdrawal of data transfer packages on Saturday morning will appear on Tuesday morning. If the user account is new or has just been reactivated, a 48-hour period is required before the data appears.
In other words, the last update before midnight concludes the day’s usage. The balance is carried over to the following day.
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Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967