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Understand and manage your usage


Don't wait until you've already gone over your Internet data limit! Keep track of your usage in the User Centre + app or through the Customer Centre on Videotron's website. At any time during your billing cycle, boost your plan with a Data Add-on to avoid any data overage fees.
 

Do you need additional data right now?

1. Go to the User Centre + app or the Customer Centre on Videotron's website.


2. Click on the Manage your Internet Data Add-ons link in the Internet section.


3. Click on Add an Internet Data Add-on, then choose the Add-on that will best meet your needs.


4. Click on Confirm, once you have accepted the Terms and Conditions.


The Data Add-on will appear on the invoice of your current billing cycle, added onto your current products and services.


No Data Add-on will be applied to your subscription for the next billing cycle.
 

Would you like to have more data each month?

1. Go to the User Centre + app or the Customer Centre on Videotron's website.


2. Click on the Manage your Internet Data Add-ons link.


3. Click on Add an Internet Data Add-on, then choose the Add-on that will best meet your needs.


4. Select the option "I would like this Add-on to be automatically renewed with each billing cycle".


5. Click on Confirm, once you have accepted the Terms and Conditions.


Fees for the Data Add-on will be added to your monthly invoice, and the Add-on will be automatically renewed with each billing cycle.


You can cancel automatic renewal of the Data Add-on at any time. The cancellation will take effect at the end of the current billing cycle.


Would you like to delete a Data Add-on?

1. Select the data Add-on, click on Delete this Add-on, then on Confirm.


Convenient! We will send you text or email alerts when you have exceeded your data limit: Subscribe to the service via the User Centre + app or through the Customer Centre on Videotron's website.

 

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Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
 

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