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UPDATE YOUR VIDEOTRON SECURITY SERVICE


Follow the steps below if:

  • You are already subscribed to Videotron’s Security Service
  • You wish to upgrade to Windows 10
Step 1
image

Go to the Control Panel.

  • If you’re using Windows Vista or Windows 7, left click on the Start button, then select Control Panel.
  • If you’re using Windows 8 or 8.1, right click on the Start button, then select Control Panel.
Step 2
In the Control Panel, select Programs and Features.
Step 3
imageA list of programs will appear. Click on Videotron Security Service and then click on Uninstall.
Step 4
2-SSV-Desinstaller_2Click on Delete. Videotron Security Services will no longer be installed on your computer. 
Step 5
3-SSV-Desinstaller_3Restart your computer (close all applications and make sure your files have been saved).
Step 6
2015-09-28 10-10-50Open Service Agent by clicking on the lock icon.
Step 7
4-Agent-Service_1Once the window is open, go to Software, then click Install to begin the installation process.
Step 8
imageWhen the installation program appears, click on the Installation button again to download the latest version of Videotron’s Security Service.
Step 9
Option: Click on Personalize if you wish to access Advanced Settings.
Step 10
imageWait until installation of Videotron Security Services is complete. 
Step 11
imageOnce installation is complete, click on Finish. Your computer is now protected. You can close the installation program window.

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Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
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