Internet network security support

Enjoy peace of mind thanks to the security options offered by Videotron to protect your Wi-Fi network and Internet-connected devices.

Internet security FAQs

No. If you are a Helix Internet subscriber, you can manage your home network and connected devices using the Helix Fi application. It has the Advanced Security feature, which protects your Internet network by monitoring device activity in real time to detect threats and notify you. 

The Advanced Security feature does not replace antivirus software. Depending on the type of threat detected, it recommends solutions to help resolve the issue, such as running your network’s antivirus software. 

It is important to check that your devices have an effective antivirus software. To ensure it runs properly, it is not recommended to have more than one running at a time.

Most recent operating systems already have built-in antivirus software, such as Microsoft Defender on Windows 10. Several other antiviruses are also available online. Get more tips to protect your computer.

Discover good practices for browsing the Web safely.

Read our tips to help you prevent and overcome cyberbullying.