Find out how to use mobile Wi-Fi and how to insert the SIM card.
First, you have to make sure your mobile Wi-Fi is charged and the SIM card is inserted correctly. Then press the « / WI-FI » button for a few seconds until the device starts.
Your password is on the sticker under the cover on the back of the device. It’s an eight-figure number by default.
With Videotron’s extensive network, you get coverage across the province. And thanks to our gradual deployment, new areas will be added every month. To learn more, visit our Website often for updated coverage details.
Videotron’s mobile Internet service does not work outside the Videotron network. If you wish to access this service beyond the actual network contact Customer Service for activation.
You can monitor your monthly usage by visiting the Customer Centre on the Videotron Website.
Make sure you’re in a Videotron coverage zone, and signal reception is at its best. Numerous factors may be affecting your Internet signal.
Mobile Wi-Fi can be used on a number of compatible computers. Total usage will be deducted from the usage allotted under your monthly plan.
Yes, it is possible to add a MicroSD card. The MicroSD card is an optional accessory not included with your device. Videotron’s mobile Internet key supports MicroSD cards up to 32 GB.
Inside the box
Quick start guide
Dual-carrier HSPA+ download speed of up to 42 Mbps
Upload speed of up to 5.76 Mbps
Talk time of 4.5 hours connected and up to 150 hours in standby mode
MicroSD card slot to increase the memory up to 32 GB
Connect up to five tablets, computers, mobiles and other Wi-Fi devices simultaneously
Windows XP SP2/SP3, Windows Vista SP1/SP2 Windows 7
MAC OSX 10.5, 10.6 and 10.7 with the latest updates
Display resolution: 1074 X 768 or over
Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.