How do I install the Mobile Internet key before the first use?
When your computer is up and running, insert the Mobile Internet key in a USB port. Your operating system should detect and recognize the key automatically. Once the installation wizard starts, simply follow the instructions. When installation is complete, an icon for the connection manager will appear on your desktop.
The autostart program did not launch. What do I do?
If the autostart program does not launch, find the AutoRun.exe file in the Mobile Internet directory (look for the Mobile Internet reader in the My Computer folder, click on it). Then double-click on AutoRun.exe to launch the program.
Where can I use my Mobile Internet key?
With Videotron’s extensive network, you get coverage across the province. And thanks to our gradual deployment, new areas will be added every month. To learn more, visit our Website often for updated coverage details.
My service doesn’t work outside the Videotron network. Can I do something about that?
Videotron’s Mobile Internet service does not work outside the Videotron network. If you wish to access this service beyond the actual network, contact Customer Service for activation.
How can I track my monthly usage?
You can monitor your monthly usage by visiting the Customer Centre on the Videotron Website.
I often lose the signal of my Mobile Internet connection. What can I do?
Verify that you’re within your Videotron coverage zone and check your signal reception. Numerous factors may be affecting your Internet signal.
I get an error message when I try to launch the connection manager: “No equipment found”. What do I do?
Check that your Mobile Internet key is well inserted in the USB port. Take the key out and re-insert, or try using another USB port, if available.
I can’t seem to establish access with the connection manager. What do I do now?
It is possible that service is not available where you’re located. Check your Mobile Internet coverage zone.
If you are not in your coverage zone, you must have an activated service in order to use the key in roaming mode.
It is also possible that the network is currently unavailable for technical reasons. Just try again later.
Is this service compatible with my computer?
To know if your computer is compatible with our Mobile Internet service, read about the minimum requirements.
I have more than one computer. Is it possible to use the same key for all?
The Mobile Internet key can be used for numerous compatible computers. Total usage will be deducted from the usage allotted under your monthly plan.
Can I insert a MicroSD card with the Mobile Internet key?
The MicroSD card is an optional accessory not included with your kit. Although Videotron does not sell this accessory, it can be purchased at an electronics store. Videotron’s Mobile Internet key supports MicroSD cards up to 32 GB.
How can I update the connection manager?
Download the latest update for the Mobile Internet connection manager:
- Connection manager for Windows
- Connection manager for Mac
- Connection to 4G Router
- Optional services for Mobile Internet
How do I install the Huawei E372 and E1831 Mobile Internet Keys' connection manager on a computer that runs Windows 8 ?
The automatic installation of the connection manager, which comes with the Huawei E372 and E1831 Mobile Internet Keys, requires a few extra steps when your computer runs Windows 8.
1) How to enable the automatic installation:
a. Open the Control Panel.
b. Click on “Hardware and Sound.”
c. Click on “AutoPlay.”
d. Under “Software,” select “Install or run program from your media” from
the drop-down menu.
e. Click “Save.”
2) Change the thumbnail display mode to standard display mode:
a. Click on the “Desktop” thumbnail (in the bottom right corner of the
3) Plug the Huawei E372 and E1831 Mobile Internet Keys into one of your computer’s USB ports.
4) Follow the installation instructions.
Please note that installing the connection manager manually is always done in the same way in Windows 8.
1) Plug the Mobile Internet Key into your computer’s USB port.
2) Open Windows Explorer.
3) Launch the installation of the connection manager by clicking on the media that corresponds to the key.
Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.