Warning: Before restoring the router to factory settings, see the « Before restoring a router to factory settings » section.
Videotron is not responsible for loss of special settings (VPN, games, server, VoIP, torrent, parental control, etc.) previously configured by you or someoneelse.
Using a pointed object, hold down the “Reset” button at the back of the router for 30 seconds and then let go. Give the router time to restart. You can now access There is another method, which can take a longer or shorter time, depending on your experience. If you aren’t used to connecting a router or aren’t familiar with one, we recommend that you use method 1.
First, connect to your router.
Locate the tab or section with the “Factory default” function.
If you have a Linksys router, you should find it under the “Administration” tab.
If you have a D-Link router, you should find it under the “Tools” tab in the “System” section.
If you can’t find it, we recommend that you use method 1.
Need help? Contact Technical Support
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From your Videotron mobile phone, dial 611.