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Connection problem

Speed in general

Given the logical and physical design of the vast Internet network, we cannot guarantee a specific speed when you navigate certain sites.


You can, however, check the speed your computer reaches by performing a speed test.

 
Factors affecting the speed of your Internet access are various and include your router’s capability, the status of the IP stack, and the status of the computer itself (firewall, optimization procedures, antivirus analysis, backup, etc.). With the speed test, you can check the status of your Internet link and distinguish it from the transfer capabilities of various Internet sites, whose nature varies.
Please remember that servers and Websites outside the Videotron network are out of our control. Our role is limited to providing you access. If the results of your speed test aren’t close to the speed of your package, you’ll have to perform a series of verifications to find the cause. To do this, visit Basic verification : My Internet connection is slow. What should I be verifying?

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