Support
box-sousmenu-top
box-sousmenu-bottom
Connection problem

Can my router cause a VPN connectivity problem?

Certain routers must be adjusted to work with a VPN.

 

If you’re having problems connecting with a VPN connection to a private network (e.g. your office network), it may be because your router isn’t letting the connection through. Make sure the required options are properly activated.

 

First locate “Ipsec” and “PPTP.” Go into your router’s Security section and check that “Direct VPN connection” is set to “VPN-Passthrough.”

 

Activate the “Connection IPsec,” “PPTP Connection” and “L2TP Connection” functions.

 

L2TP (Layer 2 Tunneling Protocol) is a protocol used by the VPN connection.


IPsec (Internet Protocol Security) is used for security, including data authentication and encryption.

 

PPTP (Point-to-Point Tunneling Protocol) is used by certain VPNs.


In certain cases, your router must support GRE protocol.

securite 

 

firewall-settings 

We advise you to get help from the administrator of the VPN server you are trying to connect to (your employer, for instance, if the network in question is at your workplace).

 

If your router isn’t recent, it might require a software update to work with your VPN connection. Check for this possibility on the router manufacturer’s Website or contact their technical support.

 

Check our reference list if needed: -> References

Has this article answered your questions?
Yes
No

Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
1-877-380-2611
From your Videotron mobile phone, dial 611.
24/7
  

 

box-bg-top-247
box-bg-bottom-247
box-bg-top-247
box-bg-bottom-247