Connecting the router

Establishing a connection with the router

Before establishing a connection with the router, make sure that your computer is properly connected. If you need help with this step, see the section Connecting the router.

Open a Web browser such as Internet Explorer, Mozilla Firefox, Opera, Google Chrome or Safari (for MACs).

In the “Address” bar, enter your router’s IP address. This address, which is usually or, can be found in the user guide.


If neither address works even though your computer is properly connected, and you cannot consult your user guide, check the IP address in your operating system’s configuration:


- Configuration for Windows 7
- Configuration for Windows XP
- Configuration e MAC OS 10.6 (Snow Leopard)

- Configuration for MAC OS 10.4 (Tiger)


Your router’s IP address corresponds to your IP address, except for the last digit. For example, for the address, simply replace the last digit by 1.



You will then be asked to enter your username and/or default password (indicated in your router’s user guide). In most cases, these correspond to one of the following combinations:


Username Password
(empty) admin    

admin (vide)
admin admin


If your router previously belonged to another person and the password has already been modified, or if you have already modified the password and have lost it, see the section Reset to factory default settings


 A successful authentication procedure will bring you to your router’s administration page. Note that this page can vary slightly based on the brand and model of your router. Here are two examples:




 You will then be connected to your router.

Has this article answered your questions?

Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.