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E-mail

Configure your e-mail software:

 

OUTLOOK:

arrow-blue Create a new POP account in Outlook 2010

arrow-blue Create a new IMAP account in Outlook 2010

arrow-blue Create a new POP account in Outlook 2007

arrow-blue Create a new IMAP account in Outlook 2007

arrow-blue Create a new POP account in Outlook Express 6

arrow-blue Configuration Outlook Express 6

 

WINDOWS LIVE MAIL:

arrow-blue Create a new POP account in Windows Live Mail 2011

arrow-blue Create a new IMAP account in Windows Live Mail 2011

 

WINDOWS MAIL:

arrow-blue Create a new POP account in Windows Mail

arrow-blue Create a new IMAP account in Windows Mail

 

MAC:

arrow-blue Configuration MacMail

arrow-blue Configuration Safari for Mac

arrow-blue Configuration Thunderbird for Mac

arrow-blue Configuration Firefox for Mac

 

arrow-blue Email Servers Adresses

 

 

How do I configure my e-mail address with software like Outlook Express, Windows Mail, Mac Mail, etc.?

 

To start, you need to use your user name (vlxxxxxx) – which you will find on your invoice – and your password. There are two ways to configure your e-mail address:

From the Videotron Internet Access Kit
Manually, on Videotron.com
If you need help configuring your e-mail address, please contact one of our Technical Support agents at 1-877-380-2611.


 

I am getting an error message when I send or receive e-mails. What should I do?

 

The problem varies depending on the error message. It might be related to the following:

An incorrect configuration of the e-mail software
Viruses or spyware
Antivirus, antispyware or firewall software
The e-mail software or the operating system


For the configuration of the e-mail software
It is important to verify the following points:

The user name and password: the user name appears on your invoice and always corresponds to the following format: vlxxxxxx.
The name of the incoming server: pop.videotron.ca
The name of the outgoing server: relais.videotron.ca


For problems related to viruses or spyware
It is a good idea to verify the contents of your computer with software specially designed for this purpose. For example, the software designed by Videotron Security Services. For more information.

For problems related to antivirus or antispyware software, as well as firewall software from sources other than Videotron
Contact the software's Technical Support or an IT person.

For problems related to e-mail software or the operating system itself
Have your computer checked by an IT person.
If you need more information about your e-mail account, please contact one of our Technical Support agents at 1-877-380-2611.


 

How do I change my e-mail password?

 

First, you have to know your current password. If you don't, contact Technical Support.

There are two ways to change the password to your inbox:

From the Videotron Internet Access Kit
From the Customer Centre of the Videotron Website.

If you need help changing your password, please contact one of our Technical Support agents at 1-877-380-2611.


 

How do I add an e-mail address?

 

There are two ways to add an e-mail address:

From the Videotron Internet Access Kit
From the Customer Centre of the Videotron Website.

If you need help adding an e-mail address, please contact one of our Technical Support agents at 1-877-380-2611.


 

How do I access my e-mail when I'm on the move?

 

There are two ways to access your e-mail when you're on the move:

From the Videotron Website:

When on the Videotron Website, open up a WebMail. session. WebMail enables you to access new e-mail messages not already received by your messaging system.

By configuring your e-mail software:

Here are the instructions to follow for Outlook Express and Mac Mail:

 

Outlook Express


Click on "Tools next on Accounts", then on the third tab, "Mail". Select the account "pop. Videotron.ca", then click on "Properties".
Select the "Advanced" tab. In the upper section "Server Port Numbers", for the outgoing e-mail (SMTP), change the port number to 587.
Then, activate the "Servers" tab. In the bottom section "Outgoing Mail (SMTP)", activate the option "My server requires authentication", then click on "Settings".
On the next screen, choose the option "Open the session using..." then enter your user name (vlxxxxxx) and the appropriate password.


 

Mac Mail


Click on the "Mail" menu, then select the "Preferences" option.
In the "Accounts" section, first select the POP account corresponding to Videotron e-mail, then select the "Account Information" tab. At the very bottom, make sure that the outgoing server "relais.Videotron.ca" is selected in the scroll-down list. Click on "Server Settings".
Change the server port to 587, and then select "Authentication" from the scroll-down list. Click "OK" to accept the changes.
To validate and quit Mail preferences, click on the red button (or the first button in the upper left-hand if the user has selected "grey" as the colour).

 

“Please do not hesitate to share with us any comments of public interest by mentioning them on this website. For a specific problem, we invite you to contact us by phone, via email or live chat. Please make sure to have the information regarding your account on hand. This will help us to respond to your request in a personalized way and to resolve your problem as quickly as possible.”

 

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Need help ?
Contact Technical Support at:

1-877-380-2611

If you're calling from your Videotron mobile phone, just dial 611

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