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Connect your modem and router

How can you reset your modem or router?

Fix your wireless Internet connection by “restarting” your modem or router yourself. Let’s get started.

Are you subscribed to Helix Internet? Here’s how to restart your Wi-Fi Gateway.

Step 1: Power supply
Checking the power supply for an Internet modem
  • Make sure your router and modem are plugged in a power socket.
  • Make your router and modem and connected to each other with an Ethernet cable.
  • Check that the wireless connection is turned on (On) to start the searching for wireless networks. This button is on the side panel of your New Generation Wi-Fi Router.
Step 2: Internet modem

Checking that a Videotron Internet modem is workingMake sure that your modem is working. Are the connection (Online) and power lights (Power) on?

If they are not, reset your modem. 
Step 3: Wireless network
Check that your Wireless Internet or Wi-Fi network is working (63) Check that a device’s Wireless Internet connection works. Is Wi-Fi is down? Reset your router. Does the Internet seem like it’s not working? Test your connection by plugging in the device (ex: a computer) directly into the router. Use an Ethernet cable. Before resetting your modem (2), turn off and restart the device you’re using.

Check that a device’s Wireless Internet connection works. Is Wi-Fi is down? Reset your router. 

Does the Internet seem like it’s not working? Test your connection by plugging in the device (ex: a computer) directly into the router. Use an Ethernet cable. Before resetting your modem, turn off and restart the device you’re using.

Resetting your modem

Resetting your router

Disconnecting and reconnecting an Internet router

The router allows you to transform your Internet connection into a wireless connection, which means that it creates a Wi-Fi network.

Do you have connection problems? Do only devices connected to wireless Internet seem to be affected?


If the answer is yes, here is what to do:

  1. Disconnect your router from power  for about 10 seconds.
  2. Plug the power back in and wait a few minutes. The lights will stop flashing.

This process may be enough to restore your Wi-Fi.

If it doesn’t, reset your modem.

Is your Internet slow? Find out what can slow down your connection.

How can you secure your wireless Internet? Find out how to change your router’s password.

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