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Exchange and Repairs

arrow-square-yellow Replacement and repair of equipment under warranty

 

In case of breakdown following normal use, simply contact Vidéotron’s technical support  by telephone, and the defective equipment will be replaced by new equipment of the same type. Recycled equipment will be replaced by recycled equipment of the same type. No charges apply.

 

arrow-square-yellow Replacement and repair of equipment no longer under warranty

 

In case of breakdown following normal use of equipment no longer under warranty, replacement charges apply. Below is the general cost of replacing equipment (taxes not included):

 

Equipment replacement cost

arrow-blue Standard digital terminal: $99.00
 
arrow-blue HDTV terminal: $299.00
 
arrow-blue Personal Video Recorder: $399.00
 
arrow-blue HD Personal Video Recorder: $599.00
 
arrow-blue Modem: $0 rental 

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