Replacement and repair of equipment under warranty
In case of breakdown following normal use, simply contact Vidéotron’s technical support by telephone, and the defective equipment will be replaced by new equipment of the same type. Recycled equipment will be replaced by recycled equipment of the same type. No charges apply.
Replacement and repair of equipment no longer under warranty
In case of breakdown following normal use of equipment no longer under warranty, replacement charges apply. Below is the general cost of replacing equipment (taxes not included):
Equipment replacement cost
Standard digital terminal: $99.00
HDTV terminal: $299.00
Personal Video Recorder: $399.00
HD Personal Video Recorder: $599.00
Modem: $0 rental
Need help? Contact Technical Support
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.