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Moving

Find disconnection information

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  • Disconnect the electrical power from your modem.
  • With a pair of pliers, cut the coaxial cable wire about 5 inches from the safety socket. Do not attempt to remove the socket yourself.
NOTE: If you are unable to disconnect your modem in anticipation of a move due to physical limitations, a technician can be sent out to unlock your multifunction modem at no cost.
serv_03_d3You can delay the connection of services at your new address for a period of up to 45 days after the date of deactivation of the same services at your former address.
NOTE: Mobile Telephone service cannot be suspended.
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With the exception of mobile telephony service, you will not be charged for your services while they are suspended. 
Even if your services are not reconnected immediately, you will continue to receive your multi-product discounts.
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Home Support>Customer Centre>Moving>Find disconnection information