Support
box-sousmenu-top
box-sousmenu-bottom
Moving

Find disconnection information

Don’t worry! Cutting the coaxial cable presents no danger of electrocution. However, make sure that you use a solid enough tool, like a wire cutter, in order to avoid any risk of injury as you proceed.

Not sure which one is the coaxial cable? Our video tutorial will tell you everything you need to know!
Has this article answered your questions?
Yes
No

Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
1-877-512-0911
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
 
box-bg-top-247
box-bg-bottom-247
box-bg-top-247
box-bg-bottom-247
Home Support>Customer Centre>Moving>Find disconnection information