Customer Centre user profile management
How do I subscribe to the unique identifier?
To get the benefits of one-username-one-password access the Customer Centre and WebMail, you must subscribe to the unique identifier.
Here is how to subscribe to the unique identifier:
1. Open a Customer Centre session.
2. Access your profile.
3. Enable the "Link my accounts" option.
Start now by opening a Customer Centre session.
What is the contact email address used for?
The contact email address is the email address at which you wish to receive Videotron news and promotions. It is included in your Profile (in the My account section) and can be modified at any time.
What are the secret questions used for?
For improved flexibility and security, we ask you to answer two questions. You must know the answers to these questions. These questions will be useful if you ever forget your password. They are outlined in your Profile (in the My account section) and can be modified at any time.
What is user account linking? (Customer Centre and WebMail)?
Videotron has enhanced both the security and flexibility of managing your different identifiers, including those used for the Customer Centre and WebMail. Now, you can link the two accounts. It works like this: when you’re asked to identify yourself at the Customer Centre, you’ll be able to access your WebMail without entering your username and password. To configure this option, access your Profile (in the My account section).
Need help? Contact Technical Support
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hearing impaired (TTY)
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