To take part in a live chat session, you can choose between two identification methods:
1. Sign-in using your Customer Centre ID
This method has several advantages:
Note: To protect your identity, we recommend never disclosing your Customer Centre ID or password.
2. Access the chat service using your personal information
You’ll be asked to provide the following information:
- Your first name
- Your last name
- Your email address
Your telephone number
Note: This method is available to those who don’t want to use their Customer Centre ID, or don’t have one.
The representative will, however, have to ask you a few questions while you chat to confirm your identity. You’ll then be able to securely share confidential information.
Need help? Contact Customer Service
Services for the
hearing impaired (TTY)
From your Videotron mobile phone, dial 611.
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967