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LTE – Compatible devices

* We’ve detected that your device hasn’t been configured for the Internet, which means you aren’t enjoying the best mobile experience possible. To get the most out of our LTE network, please update your device if necessary and configure your Internet settings by following the instructions below.

If you wish to use the 4G network instead of the LTE network, please drop by the Videotron location nearest you and exchange your LTE SIM card for a 4G
SIM card.

If you’re still having trouble, please call Technical Support at 1-877-380-2611.


 

Device

Update

Status

How do I check what version of software I have

BlackBerry® Q5
Blackberry Q5
BlackBerry 10.3.1.2576 Update available Settings > About >
Category: OS >
OS Version
BlackBerry Q10
Blackberry Q10
BlackBerry 10.3.1.2576 Update available Settings > About >
Category: OS >
OS Version
BlackBerry Z10
Blackberry Z10
BlackBerry 10.3.1.2576 Update available Settings > About >
Category: OS >
OS Version
iPhone 5c
iPhone 5c
iOS 8.3 Update available Settings > General > About > The software version will be displayed
iPhone 5s
iPhone 5s
iOS 8.3 Update available Settings > General > About > The software version will be displayed
iPhone 6
iPhone 6
iOS 8.3 Update available Settings > General > About > The software version will be displayed
iPhone 6 Plus
iPhone 6 Plus
iOS 8.3 Update available Settings > General > About > The software version will be displayed

HTC Desire

HTC Desire

Android KitKat 4.4.2 Manual setup required. For instructions, click here. Menu >
Settings >
About phone >
Software version
HTC-One-M9-106x165
HTC One M9 
Android 5.1(Lollipop) Update available Menu >
Settings >
About Phone >
Software version
 
LG F60
LG F60
 Android KitKat 4.4.2
Build KOT49I.D39310c
 Update available  
Settings >
General >
About phone >
Software information

Nexus 5

LG nexus 5

Android Lollipop (5.0) Update available

After you’ve updated your device (if necessary), go to:
Menu > Settings > Plus > Cellular networks > Access point names. Select the ellipsis (…) and then Restore to Default Settings.
Menu >
Settings >
About Phone >
Software version
LG G3
LG G3
Android 5.0.1 (Lollipop) Update available Settings > General > About phone > Software information

ImgSoutien

Moto G LTE

Android Lollipop (5.1) Update available Settings >
About phone >
Android version & Build number
Nexus 6
Nexus 6
Android 5.0 Lollipop
Build LRX21O 
Update available Menu >
Settings >
About Phone >
Software version
 Nexus 6P 106x165
nexus 6P
 Android 6.0 (Marshmallow)   Menu >
Settings >
About Phone >
Software version 
 Samsung GALAXY ALPHASamsung Galaxy Alpha  Android KitKat (4.4.2) No update required to connect to the LTE network  Settings >
More >
About device >
Confirm Android Version >
Build number 
Samsung GALAXY CORE LTE
SAMSUNG GALAXY CORE LTE
Android KitKat (4.4.2) No update required to connect to the LTE network Settings > More > About Device > Confirm Android version > Build number

Samsung GALAXY Note 3

Samsung galaxy note 3

Android 5.0 (Lollipop) Update available Settings >
General >
About device >
Android version and Build number
Samsung GALAXY Note 4
Samsung Galaxy Note 4
Android Lollipop (5.0.1) Update available Settings >
More >
About device >
Confirm Android Version >
Build number

Samsung Galaxy S4

Samsung Galaxy s4

Android Lollipop (5.0.1) Update available Settings >
More >
About device >
Confirm Android Version >
Build number
Samsung GALAXY S5
Samsung Galaxy S5
Android Lollipop (5.0) Update available Settings >
More >
About device >
Confirm Android Version >
Build number
Samsung GALAXY Tab S 10.5Samsung Galaxy
Tab S 10.5
Android KitKat (4.4.2)  No update available for this device Settings >
More >
About device >
Confirm Android Version >
Build number
 Sony Xperia M2 Aqua
SONY XPERIA M2 AQUA
 Android KitKat (4.4.2)  No update available for this device  Settings >
More >
About device >
Confirm Android Version >
Build number
Sony Xperia L
Sony Xperia ZL
Android KitKat 4.4.2
Build 10.5.1.A.0.292
Update available Menu >
Settings >
About this phone




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LTE – Compatible devices