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What’s new

Cloud Communications Portal Update

Now, the Cloud Communications portal allows you to change the type of license you want.

Procedure to modify the type of licence:

1- First, you must have in inventory one or several available licences of the desired type.

For example, if you have:

a.    5 users
b.    3 Basic licences, all assigned to users
c.    3 Unified licenses, with 2 assigned and 1 available

Then, you may upgrade a user from Basic to Unified.
But, if you don’t have an available Unified licence, you must first place an order from Videotron to ADD a Unified licence.

2- In the Administration Portal, Select Users on the left-hand side. Select the user to modify, then click on Actions

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3- Then, click on Edit

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4- In User Assignements, click on the list. If there are available licences from other types, they will appear in the list.

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5- Select the desired type

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6- Click on Save

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7- If you downgrade to a lesser licence, you will get a warning message:

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8- WARNING: If you don’t want to keep paying for the former type of licence, place an order to Videotron to REMOVE it.

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Affaires > Telephony Support > Cloud Communications > What’s new > Cloud Communications Portal Update