Cloud Communications

What’s new

End-of-Life Hub functionality

For users of Unified Cloud Communications, this functionality will be canceled on March 1st 2020.

The Hub functionality allowed users to view emails and meetings of contacts within the COMMaffaires app.

Numerous security and network issues prevented many users from employing this functionality. 

Please note: The integration of Outlook for presence status of contacts will remain functional.

What’s new with Call Recording
  • Unlimited storage space instead of 200 MB per user
  • Basic Plan : Conservation of call recordings going from 1 month to 3 months. 
  • Intermediate Plan : Conservation of call recordings for 7 years for legal archiving
  • Access to the call-recording portal:
  • Enhanced confidentiality and security. Storage infrastructure has been designed and managed in alignment with regulations, standards, and best practices including:
    • HIPAA
    • SOC 1/SSAE 16/ISAE 3402 (formerly SAS70)
    • SOC 2
    • SOC 3
    • PCI DSS Level 1
    • ISO 27001
    • FedRAMP(SM)
    • DIACAP and FISMA
    • ITAR
    • FIPS 140-2
    • CSA
    • MPAA
  • Embedded call recording media player allowing the display of the waveform, control of playback speed and skip back/ahead of 15 seconds
  • Secured and convenient call recording sharing feature directly from the platform
  • Classification of call recordings by importance  (« Star recordings ») 
What’s new with the Administrator portal
  • Global view instead of separate pages: users, telephone numbers, devices, and services
  • Quick-start section for frequent activities, with a user-friendly step-by-step wizard:
    • Configuring users
    • Processing incoming calls
    • Adding a telephone
    • Configuring business hours
  • Configuration of user features without having to log in to the User portal
  • Available now:
  • Once the former portal becomes obsolete, the following link will serve as the new portal:
  • Configuration of mass employee call forwarding
  • Mass device uploading
  • Statistics and reports
  • Changing of default language of automated audio greeting, queues and voicemail portal messages
What’s new with the User portal
  • More modern and easier-to-browse interface
  • All the features of the former portal, and more
  • More stable and optimized
  • Order and inventory tab
  • Total quantity of devices, applications, and users in the right-hand menu
  • Advanced call forwarding for Automated answering system, Call groups and Queues
  • Available now:
  • Once the former portal becomes obsolete, the following link will serve as the new portal
  • All the features from the old portal, and more