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Voicemail service

Voice mail - F.A.Q.

Using voice mail
Videotron’s voice-mail service offers you a number of options. Learn to use and customize them to meet your needs.

To make your voice mail operational, you must first activate it. This is necessary only the first time you access the system. Here’s how to activate your voice mail:

  • Press 1 and keep your finger on the key. This key is a shortcut to your voice mail.
  • Enter your temporary password. This password consists of the last four digits of your phone number, followed by 99#. For example, if your phone number is 514 281-1711, your temporary password is 171199#.
  • The system will then ask you to modify your password. Choose a 4- to 8-digit password.
  • Record your personal greeting message. Your message must not exceed three minutes and your name must not exceed 30 seconds.Record your name by following the audio instructions.

Once these steps have been completed, your voice mail is activated and ready to receive messages.

 

If you have subscribed to the Voice Messages by Email service, you will receive an email informing you that a message has arrived. For more details, view the questions in the Voice Messages by Emai section.

Here are two practical ways:

 

From your mobile phone:

  • Press 1 and keep your finger on the key.
  • Enter your password, followed by #.

From any other phone :

  • Dial your mobile phone's 10-digit number.
  • As soon as you hear the greeting message, press 1 (before the message ends).
  • Enter your password, followed by #.

After accessing your voice mail, press 1-1 to listen to your messages. 

Yes. Here's how:

 

To change your greeting message:

Press 1

Entrer your password

Follow the instructions by entering these numbers (in this order):

4

3

1

*

Record your new message

Press #

To change the recorded name: 

Press 1

Enter your password

Follow the instructions by entering these numbers (in this order):

4

3

3

Record the new name

Press #  

To change your password: 

Press 1

Enter your password

Follow the instructions by entering these numbers (in this order):

4

2

1

Enter the new password

Press # 

Yes. Simply press # at the beginning of the message. You can then leave your message after the beep.
Yes. Simply access your voice mail and select option 2 from the main menu. Then dial the phone number of the Videotron subscriber for whom you wish to leave a message, followed by #.

You can reset your password quickly and easily by using your Business Customer Center or by contacting the Technical Support.


How to configure and receive voice messages by email, and the conditions for using this service.
Yes. To receive voice messages by email, simply subscribe to the Voice Messages by Email service. This way, messages left on your voice mail will be forwarded to your email inbox as attachments in audio (.wav) format. Open this file to listen to the message, as you would do if you were on the phone.
Yes. If you have subscribed to Videotron’s voice mail service, offered with cable and mobile telephony, the number of the voice mail where your message was left is indicated in the email’s “Subject” field.

You must:

  • have an email account with Videotron
  • have subscribed to Videotron’s mobile voice mail service
  • be a customer of one of Videotron’s cable Internet or mobile Internet (key) services
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