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Call display and services

Useful numbers 911 and 411

411
The 411 service allows you to obtain the addresses and phone numbers of individuals and businesses entered in the phone directory at all times. This number also offers you information on the weather, movie show-times, or road maps.
The information requested (address and/or phone number of an individual or business) during a 411 call is sent to you in a text message.
Simply dial 411 on your mobile phone.
Yes, your call will be connected to the individual or business you’re looking for. Please note that you will also receive this party’s contact details in a text message.
You have access to local directory assistance, no matter where you are in North America.
911
The 911 emergency service allows you to obtain assistance quickly in an emergency situation. An operator at the nearest public-safety answering point (PSAP) will take your call and immediately contact the appropriate emergency services (police, ambulance, fire department, or other) depending on the type of emergency.
No matter where you are in Canada or the United States, you can contact emergency services at all times by dialling 911 on your mobile phone.
  • When you call 911, please give your name, mobile phone number and the most information possible on the location from which you are calling.
  • Remain on the line and follow instructions until the 911 operator ends the call.
  • After hanging up, leave your phone turned on in case the 911 operator calls you back.
  • We strongly advise you not to program 911 into your contacts or shortcut numbers, in order to avoid placing a call to the 911 service by mistake.

In Canada, the Phase 1 Enhanced 911 service allows the emergency call centre operator to obtain the location of the transmission tower that received the 911 call and the caller’s phone number.


In areas where the Phase I Enhanced 911 service is not available, the basic 911 service is offered.

To give Videotron subscribers in distress within Canada even more assistance, the Phase II Enhanced 911 service allows, in most cases, the emergency call centre operator to locate precisely the caller’s mobile phone.


In areas where the Phase II Enhanced 911 service is not available, either Phase I Enhanced 911 or basic 911 services will be offered.

Emergency call centres in the majority of Canadian regions are equipped with Phase II Enhanced 911 service. If the emergency call centre to which you make your call is not equipped with enhanced location technology, your mobile phone can still be located, though less accurately. The location of the transmission tower that received your call will be sent to the emergency call centre.

If you’re underground or too far from an antenna signal, the quality of your call may be affected or you may be unable to connect to the network.

No. To make a 911 call, your mobile phone must be charged.

Yes. You may access the 911 service even if your mobile phone doesn’t have a SIM card.
Calls made to 911 are free, as monthly municipal taxes already apply.
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