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Coverage and roaming

Services and rates

Before you leave
Travelling in roaming mode and abroad
To check the availability of services offered while travelling abroad, consult the following table or contact Videotron’s Customer Service.

When you travel, availability of services in roaming mode varies according to the network you are accessing. The following table outlines the services available on different networks.

Veuillez noter que certains pays appliquent une législation limitant, voire interdisant, l’utilisation de certains appareils. Nous vous recommandons donc de vérifier si l’appareil que vous détenez ne fait pas l’objet d’une interdiction légale dans le pays que vous allez visiter.

 
 
Extended network Roaming
Videotron
Network 
Partner
network 
Canada  United States¹  International 
Voice (local and long distance)  YES YES YES YES YES
Useful numbers and entertainment YES YES
(limited number) 
YES
(limited number) 
YES
(limited  number) 
NO 
Text messaging  YES YES YES YES YES
Photo and video messaging YES YES YES YES YES
Mobile Internet YES YES³ YES³ YES³ YES
Mobile Email YES YES YES YES YES
Voice mail YES YES YES YES YES
Call display YES YES YES YES YES
VidEotron PORTAL YES YES YES YES YES
Call waiting YES YES YES YES YES
Conference call YES YES YES YES YES
Call forwarding YES YES YES YES YES
Remote recorder YES YES YES YES YES
illico mobile YES NO NO NO NO

¹ The United States and other countries with the “1” long-distance access code
² May be activated on request

³ Data-transmission speed may vary depending on the speed supported by the network serving the area in which you are located.

How can I activate services not offered by default when I am in roaming mode abroad?
Contact Videotron’s Customer Service.
Do services work differently when I’m in roaming mode?
When roaming, certain services may work differently from those offered via the Videotron network.
Does call display work in the US and abroad?
Yes, the number of the person trying to reach you is displayed most of the time, depending on the international dialling format. This allows you to call the person back without having to dial the entire sequence again.
When travelling, how can I tell if I’m being served by the Videotron network?
Your mobile phone will clearly indicate “Videotron” when you are on the Videotron network and “Partner” when you are on its partner network. When roaming, the name of the carrier with which Videotron has contracted an agreement will be displayed on your mobile’s screen.

We’ll inform you of the roaming rates that apply to the country you’re visiting.

As soon as your mobile phone connects to a partner network, you’ll receive a text message indicating the voice, data and text message rates that apply for roaming in the United States and abroad.

You can always disable or enable text alerts by contacting Customer Service.

Rates for services vary depending on where you’re using your mobile phone. The following table shows rates for services used outside your usual calling area.

Note that differences in pricing between the Videotron network and its partner network are minimal and apply only to the following services:

- Voice mail
- Call forwarding
- Internet on your mobile

For more information about rates for services in roaming mode in Canada, the US and abroad, consult the table below:

Extended network 

 
 Roaming

 

Videotron network

Partner network

Canada

United States

International

Voice (local and long distance)  Same rates

See note 1

Useful numbers 611, 711 and 911 Same rates
 
Same rates as the extended network Same rates as the extended network 611 always available and free
Useful numbers 411, #TAXI, 211, 311, 511, 811, *4141, *16, *666 Same rates
 
Roaming charges may apply Roaming charges may apply Not available
Text messaging Same rates
 
 See roaming section

 See note 2

 See roaming section

 See note 2

 See roaming section

Photo and video messaging Same rates
 
 See roaming section  See roaming section  See roaming section
Mobile Internet Charged by KB Charged by KB See note 4 See note 4 See note 4
Mobile Email Same rates Same rates as the extended network See note 5 See note 5
Voice mail Airtime free when leaving messages
Airtime counted when listening to messages
Airtime used to leave messages deducted from plan
Airtime counted when listening to messages
See note 6 See note 6 See note 6
Call display Same rates Same rates as the extended network Same rates as the extended network Same rates as the extended network
Videotron Portal Related to rates for Internet on your mobile Related to rates for Internet on your mobile Related to rates for Internet on your mobile Related to rates for Internet on your mobile Related to rates for Internet on your mobile
Call waiting Same rates Possible roaming charges Possible roaming charges Possible roaming charges
Conference call Same rates Possible roaming charges Possible roaming charges Possible roaming charges
Call forwarding Same rates Possible roaming charges Possible roaming charges Possible roaming charges
Remote recorder Related to rates for Internet on your mobile Related to rates for Internet on your mobile Related to rates for Internet on your mobile Related to rates for Internet on your mobile Related to rates for Internet on your mobile
illico mobile NOT AVAILABLE NOT AVAILABLE NOT AVAILABLE NOT AVAILABLE

Note 1:

The characteristics of an airtime plan do not apply to roaming use. Calls made when roaming are counted individually or deducted from a roaming package, if any. They are in no case deducted from the airtime plan.

To learn more about our roaming packages, visit our Coverage and roaming section.

Note 2:
When roaming outside of Canada, roaming charges apply when sending text messages. Rates for roaming outside of Canada are on a per-use basis and are not deducted from your monthly messaging package if you have subscribed to a message package.

  

Note 4:
When roaming, data-transmission charges are applied by segments of units (depending on the agreement between the Videotron network and the other networks). There is no deduction from your monthly Internet-on-your-mobile package, because this only applies to Videotron’s extended network.


Note 5:
While roaming outside of Canada, charges may apply when sending and receiving mobile email. In certain cases, there may be a deduction from the message package (provided you have subscribed to a message package) or a fixed charge per use if you do not have a package. Data-transmission charges while roaming may also apply.

Note 6:
Roaming charges also apply when you retrieve or listen to your voice messages outside Videotron’s extended network.

Calls
For local calls, dial the area code if there is one, then the number. To make calls to Canada or the United States, press and hold the 0 until the “+” symbol appears. Then dial 1, the area code, and the number. For all other countries, press and hold the 0 until the “+’ symbol appears, then dial the country code, the area code, and the number.
The “+” symbol replaces the international code so you don’t have to memorize the code of the country you are visiting. Whether you’re in Canada or abroad, the country code, area code, and phone number must be preceded by the international access code. In Canada and the United States it’s 011. In the UK or France it’s 00. In Hong Kong it’s 01, and so on. There are almost as many international codes as there are countries.
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