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Solving problems

Connection problems

Step 1
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Make sure your router and modem are plugged in and that both devices are properly connected to each other with an Ethernet cable.

Make sure the button on the side of your New Generation Router is pushed in so that your Wi-Fi network is detectable.
Step 2
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Ensure that your modem's "Online" and "Power" lights are on. If they're not, reset your modem. Consult reset your modem.                      
Step 3
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Check whether you can connect another device to the Wi-Fi network.

Also check the connection by plugging your computer into the router using an Ethernet cable.

If it still won't connect, reset the device you're using.
Step 4
imageIf none of your devices connect to the Internet or the devices that are connected to Wi-Fi, reset your router by unplugging it, waiting about 10 seconds, then plugging it back in.
Step 5
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If the problem persists and still affects all your computers, plug your computer directly into the modem using an Ethernet cable.


Wait a few minutes before trying to connect to the network again.
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